Luma Health Achieves Gold Stevie Award for Transformational AI in Healthcare

Luma Health Wins Gold Stevie Award in 2026

Luma Health, a leading provider of Operational AI for the healthcare sector, was honored with the distinguished Gold Stevie® Award at the 24th Annual American Business Awards. This recognition celebrates Luma's innovative advancements in Artificial Intelligence and Machine Learning within the healthcare domain.

The accolade serves as a testament to the effectiveness of Luma’s AI-driven solutions, showcasing their significant contributions to improving healthcare operations across numerous health systems in the United States. Adnan Iqbal, the co-founder and CEO of Luma, emphasized that healthcare leaders are now focused on practical AI solutions that lead to measurable outcomes, rather than getting caught up in the hype typically surrounding AI technologies.

In 2026, Luma Health has scaled its services to cater to over 1,000 health systems and clinics, reinforcing its commitment to enhancing the patient journey while reducing staff burdens. This award recognizes Luma's flagship product, the Navigator, which offers a vast array of functionalities including scheduling, appointment management, handling patient inquiries, and prescription refills.

Notably, Luma's Navigator has demonstrated remarkable effectiveness, achieving 95% automation in after-hours call handling at the University of Arkansas for Medical Sciences, and 40% reduction in call abandonment rates at Sun River Health. Furthermore, Luma has introduced an outbound calling feature that allows for follow-ups after missed appointments, aimed at ensuring patients receive timely care and minimizing service delays.

Marcelo Oliveira, Chief Product and Technology Officer at Luma, remarked that the company’s Operational AI goes beyond simple chatbot functions, offering comprehensive workflows that truly improve health services. This reflects not just innovation but also the hard work of their client organizations in utilizing technology to improve patient care efficiently.

This victory at the American Business Awards signifies more than just an award; it marks an ever-growing momentum for Luma Health in the healthcare technology landscape. The future appears promising as Luma continues to advance its capabilities, leaving a profound impact on how healthcare systems operate.

For additional details about The American Business Awards or the full list of winners, please visit Stevie Awards.

About Luma Health

Luma Health is dedicated to alleviating bottlenecks within the healthcare system. With a robust operational AI platform, it serves more than 1,000 healthcare organizations, impacting over 100 million patients across the United States, United Kingdom, Canada, and the Caribbean. Their mission is to streamline healthcare operations and enhance the patient experience from start to finish, thus achieving greater efficiencies in healthcare delivery.

For media inquiries, you can reach Luma Health at [email protected].