#USA #Duluth #CINC Systems #community management #CINC Connect

CINC Connect: Pioneering a New Era in Community Association Management

CINC Systems, a leading name in community association management software, recently made waves with the launch of CINC Connect at their annual client conference, CINC Up 2025, in Austin, Texas. Amidst a gathering of over 650 engaged attendees, the spotlight was on their innovative mobile application and resident portal designed to reshape community living and management in today's digital age.

The Digital Evolution of Community Living

CINC Connect aims to enhance the resident experience for homeowners' associations (HOAs) and condominium associations, offering tools specifically crafted to increase engagement while minimizing the management workload. Some key features of this transformative platform include:

• - Customizable News Feeds: Residents are presented with personalized community news that keeps them informed and connected.
• - Group Chat: A dedicated chat feature allows for easy communication between residents and management.
• - Amenity Reservations: Users can seamlessly book resources like clubhouses, tennis courts, and pools directly from their devices.
• - Polling and Survey Tools: CINC Connect introduces voting features to empower residents, encouraging participation in community decisions.
• - Package Tracking: Enhanced package delivery notifications help residents stay informed about deliveries.
• - Integrated Management System: CINC Connect is natively tied to the company's comprehensive community association management platform, providing a seamless transition for users.

The New Communications Center

At the heart of CINC Connect is the Communications Center, which simplifies outreach from community managers to residents. This centralized hub allows for real-time and scheduled communications via email, text, and in-app notifications, ensuring that critical updates and reminders reach residents in their preferred formats. This streamlining of communication capabilities is a significant step towards more effective management and enhanced resident satisfaction.

Three Engagement Tiers to Cater to Diverse Needs

CINC Connect introduces three distinct tiers of service tailored to different community needs across the nation:
1. Essential Tier: Available at no extra cost for current users of CINC's homeowner app, this tier represents a notable upgrade from existing installations. Features include enhanced reporting, a modern communications center, and improved group chat functionality.
2. Lifestyle Tier: Geared towards lifestyle communities, this tier includes features such as e-voting, resident surveys, and pet registries, aimed at fostering engagement and community spirit.
3. Premium Tier: Designed for large-scale and highly amenitized communities, the Premium tier delivers advanced capabilities like access management and refined package tracking, accounting for the unique challenges faced in such settings.

Upgrades to the Essential tier for existing clients will begin in January 2026, whereas those interested in the Lifestyle and Premium tiers can reach out to their CINC representative to schedule a meeting for further exploration.

Real-Time Feedback from Clients

The advantages of CINC Connect are already evident to early adopters. Jason Delgado, CEO of RISE Association Management Group, emphasized the effectiveness of the app, stating, "CINC Connect is exactly what our residents have been asking for—one place to communicate, organize, and manage daily needs. The simplicity is remarkable. Residents update the app they already use and instantly gain access to essential features. We expect stronger adoption, fewer inquiries, and a more interconnected community from day one."

Blending AI with Resident Experience

CINC's strategy does not just stop with the app. Earlier in the year, CINC acquired ONR (Owners and Residents), a move that has been fully integrated into their platform. Coupled with the innovative Cephai+ AI suite, CINC Connect lays out a roadmap for the future of community management.

• - AI Automation: The Cephai+ suite enhances operational efficiency by streamlining back-office tasks like budget preparation and violation tracking.
• - Enhanced Resident Engagement: CINC Connect fosters a stronger adoption of digital tools, leading to fewer phone calls and improved community bonds.

CEO Ryan Davis encapsulates the vision, stating, "You can't have just one engine—it takes both. AI alone won't drive adoption, and engagement without automation creates inefficiency. The combination of Cephai+ and CINC Connect sets a new standard for efficiency in community management."

About CINC Systems

Since its launch in 2005, CINC Systems has emerged as the most innovative technology partner for community association management firms. Powering over 50,000 communities and six million doors, their integrated platform combines accounting, banking, and resident engagement seamlessly across all community types.

For further information, visit CINC Systems.