#Japan #Tokyo #WeMedical #zapath #medicalforce

Collaboration Announcement

Zapath Inc., headquartered in Shibuya, Tokyo, is proud to announce a strategic partnership with Atomic Software Inc., based in Shinagawa, Tokyo. This collaboration aims to enhance the management support for clinics specializing in elective medical services by integrating advanced technological solutions.

Background of the Partnership

The elective medical field, particularly aesthetic medicine, continues to expand significantly. However, clinics now face challenges in balancing systemized in-house operations with personalized patient communication. As core functions such as scheduling, electronic medical records, and billing have increasingly moved to the cloud, a new operational challenge has emerged: the productivity of patient interactions, which often rely heavily on human input.

Atomic Software has been at the forefront of digital transformation in aesthetic medicine, providing the all-in-one SaaS solution “medicalforce.” This platform streamlines operations by integrating reservation management, electronic medical records, billing, inventory management, CRM, and advertising effectiveness evaluation into a single service. As of April 2026, over 750 clinics have adopted medicalforce, making it the number one choice for electronic medical records in elective medicine.

In parallel, Zapath has developed services like “WeMedical” and the AI-driven CRM “ClinicHub” that offer a hybrid approach to business process outsourcing (BPO). These services allow clinics to manage patient interactions effectively, improving both quality and operational efficiency.

Through this partnership, Zapath's AI BPO services will complement Atomic Software’s operational framework, creating an integrated support system for clinics. This collaboration aims to optimize both systems and practical implementations to better serve elective medical clinics.

What the Partnership Will Achieve

1. Unified Operation Through Integrated Systems: By linking the patient scheduling and treatment information in medicalforce with Zapath’s AI BPO services, the entire patient journey—from initial inquiries to post-treatment follow-ups—will be seamlessly managed. Clinics can expand their capacity to handle patient communications without solely relying on in-house staff.

2. Standardization of Patient Communication Quality: The combination of immediate AI responses and the careful handling by experienced operators will minimize discrepancies in care during peak periods, ensuring consistent communication quality. This blend of efficiency through digital transformation and a human touch aims to enhance patient satisfaction, increasing both return rates and lifetime value.

3. Proposed Clinic Management Model Amid Talent Shortages: As the challenge of securing medical staff becomes more pronounced, this partnership offers a model for clinics to grow using automation and AI BPO. Limited personnel will be able to expand their operation scales while allowing medical professionals to focus on their primary medical duties and counseling.

Expected Outcomes

• - Reduction of the operational burden on clinics by providing comprehensive support from inquiries to follow-up.
• - Enhancement of patient communication quality through collaborative efforts between AI and human operatives.
• - Decrease in the redundancy of management tasks as core systems align with patient-facing functions.
• - Creation of a flexible operational framework that allows for expansion while minimizing hiring and training costs.
• - Facilitation of a work environment where healthcare workers can concentrate on essential medical practices.

Future Prospects

Zapath and Atomic Software view this collaboration as a foundational step towards providing deeper and broader support for elective medical clinics. By merging digital transformation and AI BPO, both companies strive to enhance clinic profitability and patient satisfaction, thus contributing to the sustainable growth of the elective healthcare sector.

About “medicalforce”

“medicalforce” integrates various functions such as reservation management, electronic medical records, billing, inventory management, CRM, and marketing analysis into a single platform designed for clinics. It not only streamlines operations but also assists in increasing revenue and marketing in alignment with clinical workflows. This solution has seen the number of clinic adoptions surpass 750 as of April 2026, solidifying its status as the top choice in the elective healthcare sector.

About “WeMedical”

WeMedical is an outsourcing service that supports all back-office operations of clinics with a team of AI and human workers. It provides comprehensive assistance across various operational needs such as recruitment, marketing, and patient interactions, allowing medical practitioners to focus uninterrupted on their core medical and customer service responsibilities.

About “ClinicHub”

ClinicHub is a next-generation AI agent CRM specifically designed for aesthetic clinics. It manages patient information, appointment data, and communications across platforms, with AI facilitating natural interactions with patients year-round. This patented technology merges data from electronic medical records and marketing channels to optimally suggest medical services to patients.

About Atomic Software Inc.

• - Company Name: Atomic Software Inc. (formerly Medicalforce Inc.)
• - Address: 4th Floor, Sumitomo Realty West Gotanda Building, 3-6-21 Nishi-Gotanda, Shinagawa, Tokyo
• - Representative: CEO Shoichi Hatanaka
• - Established: November 2020
• - Business Focus: Development and provision of the all-in-one SaaS platform “medicalforce” for clinics as well as similar services for security sector operators.
• - Website: atomic-software.co.jp

About Zapath Inc.

• - Company Name: Zapath Inc.
• - Address: 1-24-14 Ebisu Nishi, Shibuya, Tokyo
• - Representative: CEO Junhiro Shinoh
• - Established: October 2022
• - Business Focus: Provision of support services for elective medical clinics.
• - Website: zapath.jp

Contact Information for Inquiries

Zapath Inc. Public Relations Team
E-mail: [email protected]