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Quantum Metric Named a Strong Performer in Digital Analytics

Quantum Metric, a leader in customer-driven digital analytics, has recently achieved a notable accolade by being recognized as a Strong Performer in The Forrester Wave™: Digital Analytics Solutions, Q3 2025. This recognition underscores Quantum Metric's dedication and effectiveness in providing innovative solutions that enhance how enterprises interact with their customers in the digital space.

The report by Forrester highlights Quantum Metric’s unparalleled strength in multiple key areas, especially real-time analytics, mobile app deployment, and technical performance analysis. Quantum Metric has demonstrated remarkable proficiency in meeting and exceeding industry standards, which is crucial for organizations striving to improve their digital experiences.

According to the Forrester evaluation, Quantum Metric is particularly suited for Customer Experience (CX) and User Experience (UX) teams within medium to large enterprises. It offers tools that help these teams tackle digital experience challenges effectively, reducing friction across websites and applications while ensuring that improvements are prioritized based on lived user experiences.

Key Highlights of Quantum Metric's Forrester Recognition

In the comprehensive analysis conducted by Forrester, Quantum Metric achieved the highest possible ratings in several categories:

• - Real-time analysis and alerting: Providing immediate insights allows organizations to respond swiftly to user behaviors and system performance issues.
• - Mobile app deployment across devices and channels: This capability ensures that companies can maintain a seamless experience for users, regardless of the platform they use.
• - Analysis of technical performance: By focusing on the technical aspects of digital deployment, Quantum Metric helps clients identify areas of improvement that can directly impact user satisfaction.
• - Measurement and collaboration tools: These allow organizations to evaluate success metrics collaboratively, fostering a culture of data-driven decisions.
• - Adoption rates: Businesses leveraging Quantum Metric report a significant increase in performance and efficiencies post-implementation.

CEO and Founder Mario Ciabarra expressed his excitement about the recognition, stating, “Being acknowledged as a Strong Performer reflects our ongoing success in advancing digital analytics solutions.” This statement encapsulates the company's commitment to continue evolving alongside the needs of the digital landscape and the enterprises it serves.

Quantum Metric's Growth Trajectory

The recognition comes on the heels of a banner year for Quantum Metric. In 2024 alone, the company reported a 30% increase in average contract sizes, attributed to strategic investments in Generative AI and enhancements aimed at democratizing access to data.
Furthermore, the adoption of their AI-driven solutions, such as Felix AI, has surged, with a remarkable 400% increase in usage for session summarization in the first half of 2025. Notably, today one-quarter of the Fortune 100 companies utilize Quantum Metric, leveraging its platform to analyze approximately 7 billion sessions globally each month.

About Quantum Metric

Quantum Metric positions itself as the premier customer-driven digital analytics platform, catering to leading enterprises worldwide. With its AI-driven methodologies, Quantum Metric specializes in monitoring, diagnosing, and optimizing digital customer journeys effectively. By capturing insights from half of the world's internet users, it empowers brands across various industries to gain a more profound understanding of their customers swiftly and efficiently.

In conclusion, Quantum Metric's recognition as a Strong Performer in The Forrester Wave™ is a testament to its unwavering commitment to excellence in digital analytics. As businesses strive to navigate an increasingly complex digital landscape, Quantum Metric continues to set the standard for data-driven decision-making in enhancing user experiences.