KUZEN Selected as a Top Company Shaping the Future Market in 2026

KUZEN Co., Ltd., based in Shinjuku, Tokyo, is proud to announce its recognition by Nikkei Cross Trend in their recently published list titled 100 Companies Shaping the Future Market in 2026. KUZEN has been acknowledged as a notable player in the field of Marketing DX (Digital Transformation), emphasizing its groundbreaking approach to marketing through the use of AI chatbots.

Background of KUZEN Co., Ltd.

Founded with the mission of “providing a concierge experience for everyone,” KUZEN has developed a high-performance dialogue design platform. This platform allows users to create AI chatbots without coding, while seamlessly integrating with customer relationship management (CRM) and marketing automation (MA) tools. This enables businesses to deliver highly personalized messages tailored to individual interests and behaviors.

The selection of KUZEN in Future Market 2026 report was driven by three key perspectives that highlight its distinct product features:

1. Novelty: Achieving Data-Driven Personalized Experience

Traditional chatbots primarily functioned as automated responders. KUZEN has evolved this concept by allowing for sophisticated segmentation of users based on a variety of data sources, including online behavior and demographic data. This innovative approach optimizes the delivery of messages—determining precisely who receives what information and when—thereby opening new avenues in LINE marketing.

2. Social Impact: Enriching Communication Between Businesses and Customers

With the arrival of a cookieless era, the need for companies to communicate directly with customers has intensified. Through KUZEN, businesses can provide a seamless dialogue experience reminiscent of having a dedicated concierge, thereby promoting DX initiatives and enhancing customer engagement via a widely used platform such as LINE.

3. Growth Expectations: Proven Track Record and Future Expansion

Boasting over 650 partnerships and a commitment to user-friendly design and robust support, KUZEN stands poised for growth. Looking ahead, the company anticipates expansion into platforms beyond LINE and deeper utilization of generative AI, paving the way for even greater market opportunities after 2026.

Insights from CEO Takumi Ota

Takumi Ota, CEO of KUZEN Co., Ltd., expressed gratitude for this recognition, stating, “It is an immense honor to be featured in 100 Companies Shaping the Future Market. Ever since our inception, we have aimed to provide individual experiences that cater to the unique needs and understanding of each customer. In today's market, there is a shift from mere sales-driven marketing to a more concierge-style marketing approach, where businesses deeply understand and support their clientele. This selection reassures us that we are on the right path towards making concierge marketing a standard around the globe.”

Overview of the Nikkei Cross Trend Project

- Medium: Nikkei Cross Trend
- Project Name: 100 Companies Shaping the Future Market in 2026
- Overview: The evolution of AI is set to transform daily lives and consumption patterns. In light of rising costs, an aging population, and labor shortages in Japan, there is an urgent need for innovative business models. The report meticulously investigates companies with the potential to illuminate the societal landscape of 2026 across various industries including commerce, marketing DX, entertainment, dining, and tourism, alongside niches like senior services and education.

About KUZEN

KUZEN is a dialogue design platform that maximizes marketing effectiveness and operational efficiency. With flexible integrations with external CRM and MA tools and comprehensive operational support, it has been implemented in over 650 companies across various sectors and sizes. For more information, visit KUZEN's website.
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KUZEN Co., Ltd.,
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