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Whale Cloud Gains Recognition for Leading Digital Transformation in Telecom

Frost & Sullivan recently awarded Whale Cloud with the esteemed 2024 Asia-Pacific Telecom OSS/BSS Industry Technology Innovation Leadership Award, recognizing the company's substantial contributions to the digital transformation landscape in telecommunications. Whale Cloud has successfully leveraged advanced technologies to provide unique solutions that meet the essential needs of communication service providers (CSPs) in the Asia-Pacific region.

Operating in a competitive marketplace, Whale Cloud is distinguished for its commitment to enhancing operational efficiency and generating better return on investment (ROI) for CSPs. Their effective, lightweight Software as a Service (SaaS) offerings are tailored for CSPs aiming for swift ROI.

Comprehensive Saas Solutions

Whale Cloud's various software solutions are designed not only to be user-friendly but also to bolster operational efficiency. With an emphasis on open platform architectures, Whale Cloud provides end-to-end digital transformation products and services that fulfill the diverse requirements of CSPs. They stand at the forefront of creative solution development, focusing on agility and the personalization of user experiences.

One notable solution is Whale Cloud's Digital Marketing Cloud (DMC), aimed at enhancing both consumer and enterprise marketing strategies for CSPs. DMC utilizes big data analytics and artificial intelligence to deliver targeted marketing initiatives and operational executions. Its structure promotes closed-loop management of marketing initiatives through omnichannel outreach and real-time analysis, making it a significant advancement for CSPs striving to enhance customer engagement while minimizing churn rates.

Other Innovative Tools

Additionally, Whale Cloud provides multiple solutions designed to simplify operational processes for CSPs, including:

• - Xpress BSS: This Business Support Systems solution as a service offers pre-configured business packages that allow for rapid, cost-effective deployment tailored to CSPs' needs.
• - Fiber Roll-out as a Service (FaaS): This service facilitates every stage of fiber-to-the-home (FTTH) deployment, implementing systematic planning and design to optimize network quality and productivity.
• - Cloud Revenue Engine (CRE): CRE is a comprehensive toolkit designed for CSPs to manage their cloud services, integrating telco-grade billing, operational processes, and other essential components into a user-friendly interface.

Commitment to Client Success

Mei Lee Quah, Frost & Sullivan's ICT Research Director, commented on Whale Cloud’s innovative approach: “Whale Cloud not only delivers unique business value and enhanced customer experiences but also addresses critical operational challenges for their clients effectively.”

With a vast global presence, spanning over 50 locations including Southeast Asia and South Asia, Whale Cloud is positioned to facilitate the swift delivery of digital transformation projects. The company has developed the Digital Transformation Delivery Framework (DTDF), combining agile methodologies and lean principles to bring onshore, nearshore, and offshore services into a singular cohesive project structure.

In addition to conventional solutions, Whale Cloud boasts a range of out-of-the-box AI capabilities that cover tasks such as image recognition, transcription of audio recordings, and intelligent speech interaction, providing clients with innovative tools to tackle a variety of challenges in real-time.

Building Long-Term Partnerships

Whale Cloud’s successful implementations across various notable clients such as DITO Telecommunity, Telekom Malaysia, China Telecom, and China Mobile reflect the positive feedback and trust earned from its enterprise customers. The company has continuously proven to be a beneficial partner that enhances IT architecture consolidation, unifying OSS/BSS platforms, and optimizing CAPEX and OPEX for CSPs.

The Frost & Sullivan award is a testament to Whale Cloud’s strong performance and industry influence, underscoring the company's dedication to providing high-quality solutions that drive significant advancements within the telecom sector. Renowned for its dedication to innovation, Frost & Sullivan presents this accolade to companies whose products demonstrate rapid market acceptance and customer value.

Overall, Whale Cloud exemplifies a robust commitment to driving growth and transformation in the telecommunications industry, solidifying its position as a leader in technology and innovation.