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Decisiv's Leadership Transition: Tim Hardin as CEO

Decisiv, Inc., known for its leadership in Service Relationship Management (SRM) solutions, has made a significant announcement on October 1, 2025. Tim Hardin, who has been serving as the President of the company, will now step into the role of Chief Executive Officer. This transition marks an important milestone not just for Hardin but for Decisiv's future as a leading player in the SRM market.

New Beginnings for Hardin and Decisiv

As Tim Hardin takes over as CEO, Dick Hyatt, the former President and CEO and founder, will remain engaged in the company as Chairman of the Board. Under Hardin’s leadership over the past six months, he has showcased remarkable dedication, insight into the market, and a commitment to advancing Decisiv's mission. Dick Hyatt expressed utmost confidence in Hardin, citing his ability to meaningfully engage with Original Equipment Manufacturers (OEMs), service providers, fleets, and an expanding network of data and service partners.

Hardin’s extensive history in product development, market expansion, and strategic growth—including collaborations, industry partnerships, and mergers and acquisitions—positions him uniquely to spearhead Decisiv’s innovation initiatives and long-term growth strategies. "Tim steps into the CEO role at a time of tremendous opportunity for Decisiv," Hyatt emphasized, indicating the favorable industry dynamics that align with Decisiv’s focus on asset health, reliability, and uptime.

Extensive Background Leading to the CEO Role

Before joining Decisiv, Hardin accumulated experience in significant positions, including Senior Vice President and General Manager for Global Data Services at Epicor. His responsibilities involved leveraging data analytics and artificial intelligence to promote innovation and sustainable growth. He also held pivotal roles at Solera and ADP Dealer Services (now CDK Global), emphasizing his robust background in both technology and management.

His journey reflects a blend of leadership competencies and technical knowledge that is essential in today’s rapidly evolving market. Hardin has expressed eagerness to build upon the strong foundation set by Decisiv and is looking forward to unveiling an exciting roadmap for the company, starting from 2025 onward.

Vision for the Future

During his acceptance of the CEO role, Hardin conveyed his gratitude towards Dick Hyatt and the Board of Directors for their support. He also hinted at several key announcements that are expected in the near future as Decisiv aims to introduce advanced platform capabilities and expand its SRM ecosystem. His strategic vision is geared towards creating transformative value within the commercial asset service ecosystem, emphasizing both innovation and customer engagement.

"We have a strong foundation and an exciting roadmap for 2025 and beyond," said Hardin. With these words, he reassured stakeholders that Decisiv is poised to continue its momentum in delivering advanced capabilities, facilitated by the unique data and collaboration offered by the SRM platform.

Decisiv’s Impact in the Industry

Decisiv, based in Virginia, offers the largest asset service management ecosystem within North America’s commercial vehicle sector. The company is known for enhancing the management of service events across various fleets, boasting over 5,000 service locations and 74,000 fleet partnerships. With more than 4 million service and repair events managed annually through Decisiv’s innovative SRM platform, the company stands as a crucial facilitator of service efficiency.

The SRM ecosystem effectively bridges dealers, service providers, OEMs, component manufacturers, and fleets, delivering real-time, actionable data. This level of connectivity promotes proactive maintenance and enhances overall asset management—essential elements in modernizing service operations across the commercial landscape.

In essence, Tim Hardin's leadership could usher in a new era of innovation, efficiency, and growth at Decisiv. With a firm grasp of emerging technologies combined with a commitment to collaboration, Decisiv’s future under Hardin’s stewardship presents a promising outlook for stakeholders and partners alike.

As Decisiv continues to evolve, those invested in the commercial asset service industry will undoubtedly be watching closely, anticipating how the new CEO will steer the company towards unleashing its full potential in a landscape ripe with opportunity.