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The E-commerce Management Revolution: Unveiling Commerce Robo

In a groundbreaking move, Commerce Robotics, based in Minato-ku, Tokyo, has officially announced the release of its next-generation integrated e-commerce management system, Commerce Robo, on September 10, 2025. This innovative platform combines Order Management (OMS), Warehouse Management (WMS), Order Support (EOS), and Customer Support (CS) into a single solution designed to transform the operational landscape for e-commerce businesses.

Redefining E-commerce Operations

The global e-commerce market is witnessing unprecedented growth, leading to increasingly complex back-office operations involving order processing, shipping, inventory management, and customer service. Businesses are now facing critical challenges such as inefficiency and labor shortages that can hinder their growth. Traditional systems, which often remain disjointed, struggle to keep pace with these rapid changes and the demands of modern retail. Commerce Robo addresses these pain points by offering a unified platform that seamlessly integrates all back-office functions, enabling companies to enhance productivity while optimizing inventory and improving customer satisfaction.

Key Features of Commerce Robo

Order Management (OMS)

• - Robust Integration: Commerce Robo supports numerous major e-commerce platforms through various integration methods, including APIs, SFTP, and RPA. This facilitates automated order processing which reduces workload and minimizes errors.
• - RPA-Driven Automation: With patented RPA technology, about 95% of order processing tasks can be automated, leading to significant reductions in input errors and manual checks.
• - Cost Efficiency: By consolidating different systems into one, companies can save up to 50% on operational costs—no need for individual contracts with multiple service providers.

Warehouse Management (WMS)

• - Cloud-Based Solutions: With over 1,600 companies already utilizing this system, Commerce Robo’s cloud WMS is equipped with features like free location management, expiration date tracking, and serial number management.
• - Efficient Operations: The patented auto-grouping function dramatically enhances document output and picking processes, allowing for direct shipment labeling from carriers such as Sagawa and Yamato.
• - Customizable Picking Options: The proprietary mobile application, PICKMAN, enables various picking methods tailored for warehouse operations, including voice and multi-picking capabilities.

Order Support (EOS)

• - Integrated Inventory Analysis: The EOS component integrates inventory analysis with order support, addressing the challenges of stock shortages or excess inventory, which can impede business growth.
• - Demand Forecasting: By predicting daily demand, EOS automates reorder point checks and generates purchase recommendations, mitigating reliance on subjective decision-making.

Customer Support (CS)

• - Centralized Management: This feature allows for the management of queries from multiple channels, such as email and phone, all presented on a single interface. This not only streamlines processes but also improves customer satisfaction.
• - API Integration: CS seamlessly integrates with third-party platforms, reducing administrative tasks and allowing teams to focus on more critical operations.

Corporate Commitment to Efficiency

The CEO of Commerce Robotics, Akihiro Ito, expressed his enthusiasm for launching a system that contributes to the continuous growth of the e-commerce sector. With a focus on addressing the challenges faced by e-commerce operators, he aims to pioneer innovative solutions that drive efficiency and growth across the industry. The company's commitment to improving productivity for small and medium-sized enterprises is at the forefront of its mission.

The Path Ahead

Looking ahead, Commerce Robotics plans to further expand into AI services that will enhance SCM capabilities, offering products that challenge conventional boundaries and significantly boost corporate competitiveness. With an emphasis on technological innovation, the company is well-positioned to support the evolving needs of the e-commerce landscape.

About Commerce Robotics

Founded in July 2013, Commerce Robotics has effectively bridged the gap between e-commerce, logistics, and supply chain management (SCM) through its SaaS offerings. With headquarters in Tokyo and offices in Chiba and Nagoya, the company has continually contributed to productivity enhancements for numerous clients, striving for further evolution in SCM by emphasizing cloud and AI technologies.

For more details, visit Commerce Robotics.