GLG Revolutionizes Client Experience with Innovative Expert Research Tools
GLG's Cutting-Edge Platform for Expert Research
On May 5, 2026, GLG, the leading global platform that connects decision-makers with trusted human expertise, revealed a major overhaul of its client platform, myGLG. This reimagined platform is set to redefine how clients access and utilize expert research, making the onboarding and engagement process significantly smoother and more efficient.
Advancements in Client Experience
With the new myGLG, GLG is committed to facilitating a future where human-led research is enhanced with AI capabilities. Chief Product Officer John Londono emphasized, "We are building a future where research is both human-led and AI-augmented." The upgraded platform introduces tools designed to streamline clients’ workflows across the expert research lifecycle, ensuring a secure environment that minimizes complexity.
Innovative Features
The updates to myGLG consist of a suite of AI-powered tools that enable clients to extract the full value of human expertise efficiently. Here are some compelling features of the platform:
1. Strategic Research Agent: This feature transforms client inquiries into detailed research angles, expert recommendations, and relevant content from GLG's comprehensive materials. Each client input is routed to GLG’s dedicated service teams, enhancing personalized research experience and deeper insights.
2. Flexible Insight Gathering: Users can engage in nuanced discussions through direct calls or via an AI moderator. This functionality allows for real-time probing of responses during conversations and facilitates detailed quantitative survey data collection across diverse populations globally, offering multi-lingual insights.
3. Precision Synthesis Tooling: Designed specifically for generating summaries and identifying key themes, this tool structures insights from calls, GLG expert content, and external materials like videos and audio files. Users are afforded the ability to trace insights back to specific timestamps, enhancing accountability and clarity.
Commitment to Compliance
The new myGLG also upholds GLG's robust compliance framework, featuring customizable data governance that guarantees client confidentiality while ensuring protocol adherence across all tools. "Our clients understand that gaining a competitive edge necessitates trusted human expertise and sound judgment," stated GLG CEO Gemma Postlethwaite, underlining the organization's dedication to delivering quality service and insights.
The Future of Expertise
The AI-powered myGLG platform signifies a monumental step toward optimizing the research experience for clients. It's a tool designed to deepen the value of every expert engaged and accelerate access to crucial insights that aid in strategic decision-making. With the robust support from GLG’s global teams and advancements in compliance infrastructure, the company aims to revolutionize the expert research industry it pioneered.
The upgraded platform is currently available to clients worldwide, with new enhancements expected to roll out in the coming weeks. Those interested in experiencing the future of expert research can learn more by visiting GLG's website.
About GLG
GLG is a globally recognized platform that connects leading decision-makers to vital intelligence, leveraging years of experience and proprietary data. GLG's global teams specialize in recruiting and engaging hard-to-reach experts across various industries, providing authoritative insights, events, and advisory services to the world’s foremost corporations.
With these innovative advancements, GLG demonstrates its unwavering commitment to shaping the future of expert research and maintaining its position as an industry leader.