#USA #mobile app #Columbus #Huntington Bank #Online Banking

Huntington Bank Achieves Top Ranking in Customer Satisfaction

In a recent survey conducted by JD Power, Huntington Bank earned the top spot among regional banks in their 2026 U.S. Online Banking and U.S. Mobile App Satisfaction Studies. This accolade highlights the bank's exceptional commitment to delivering intuitive and user-friendly digital banking experiences that cater to the needs of its customers.

Huntington Bank, a significant player in the U.S. banking landscape, is determined to remain at the forefront of customer service in the banking sector. Brant Standridge, President of Consumer and Regional Banking at Huntington, emphasized the bank's dedication to a customer-first approach. He expressed gratitude for the recognition, stating, "At Huntington, everything starts with our customers, and we're honored to receive this recognition of our people-first, digitally powered banking strategy."

Innovative Financial Management Tools

Huntington’s success in the JD Power rankings is attributed to its suite of innovative financial management tools designed to provide tangible benefits in everyday banking. From aiding customers in anticipating their financial needs to avoiding unnecessary fees, these tools promote stronger financial habits. Some of the standout offerings include:

The Hub

The Hub offers a centralized digital experience within the Huntington app, letting customers manage their funds, set financial objectives, and monitor their progress, all in one place. This personalized view simplifies financial management, making it less daunting for users.

Huntington Heads Up

This proactive tool alerts customers to potential issues and opportunities, empowering them to evade fees and stay financially informed. By presenting timely insights, customers can make informed decisions about their finances.

Teen Banking

Designed specifically for young individuals and their families, Teen Banking equips both teens and parents with tools and controls for shared money management. This approach fosters healthy financial habits and promotes financial independence for teens.

Caregiver Banking

This feature allows caregivers to oversee and support the financial wellness of their loved ones, all while ensuring ease and security in managing necessary transactions.

A Commitment to Continuous Improvement

Standridge pointed out that as Huntington continues to expand and onboard new customers, the bank is committed to enhancing access to its array of services and products. Recent collaborations with Veritex Bank and Cadence Bank illustrate Huntington’s aim to reach more individuals and small businesses, facilitating their digital engagement with the bank.

He stated, "That means delivering more personalized insights, simplifying everyday banking and expanding tools to help customers take greater control of their financial lives."

Understanding the JD Power Studies

The JD Power studies are authoritative benchmarks in assessing customer satisfaction among banks' digital platforms. These evaluations analyze various dimensions, including information availability, system performance, design quality, and the overall functionality of both the bank's website and app. With responses gathered from 5,249 participants for the Online Banking satisfaction study and 5,599 for the Mobile App satisfaction study, the findings underscore Huntington's competitive edge in a rapidly evolving banking environment.

About Huntington Bank

Huntington Bancshares Incorporated, with assets totaling $285 billion, operates as a regional bank holding company headquartered in Columbus, Ohio. Established in 1866, it provides a comprehensive array of banking and financial services to consumers and businesses alike. With over 1,400 branches across 21 states, Huntington is committed to ensuring customer satisfaction and enhancing user experience through continual innovation. To learn more about Huntington Bank and its offerings, visit Huntington.com.