DriveCentric Receives Full Certification as NextGen CRM Partner with BMW North America

DriveCentric Achieves Milestone as a NextGen CRM Partner with BMW North America

In an exciting development for the automotive industry, DriveCentric has officially attained full certification as a NextGen Customer Relationship Management (CRM) partner with BMW North America (BMW NA). This accomplishment strengthens DriveCentric's standing as a pioneer in automotive CRM solutions, affirmative engagement, and augmented intelligence technologies. The certification showcases the company's commitment to elevating customer service standards, ensuring that BMW customers receive an exceptional experience.

The integration of FS Two-Way Notes marked a critical step in this certification process, successfully completed earlier this month. This integration signifies the culmination of extensive work undertaken by DriveCentric to enhance dealership operations, customer interaction, and sales efficiency. The innovative CRM tools brought forth by DriveCentric empower car dealerships with cutting-edge technology aimed at boosting customer engagement and streamlining workflow.

Philip Fusz, President of DriveCentric, emphasized the significance of this certification by stating, "This certification is a testament to DriveCentric's commitment to innovation and providing dealerships with the most advanced tools and AI to streamline communication, improve decision-making, and drive sales success." He added that the BMW NextGen CRM program establishes a new benchmark within the automotive sector, and DriveCentric is thrilled to be recognized as a certified partner.

The certification goes beyond mere lead delivery; it offers transformative functionalities designed to provide BMW dealerships with a competitive edge. As a certified CRM provider, DriveCentric ensures that dealerships can now craft more personalized and data-driven consumer experiences. Moreover, this system can integrate seamlessly with leading Dealer Management Systems (DMS), creating a unified technology framework that optimizes operations.

Kevin Pitts, General Manager at BMW of Reading, also lauded the certification, remarking that it introduces valuable innovations that improve deal-making capabilities, enhance interactions, and streamline operational activities. The successful incorporation of FS Two-Way Notes, in particular, allows dealership teams to maintain real-time communication with customers, further enriching the experiences that BMW vehicles are renowned for.

DriveCentric's ongoing commitment to technology advancement is evident. By equipping BMW dealerships with state-of-the-art tools and capabilities, the company promises to refine customer interactions, boost automation, and provide actionable insights that can significantly influence dealership success.

For those wanting to learn more about DriveCentric's NextGen CRM certification and its related advantages, additional information can be accessed via their official site: DriveCentric or by directly reaching out to their marketing coordinator, Steve Roessler.

In conclusion, DriveCentric’s achievement of full NextGen CRM certification with BMW North America sets a pivotal milestone not only for their organization but for the future of customer-centric practices in the automotive realm. With a robust focus on enhancing customer engagement and operational efficiency, DriveCentric continues to lead the charge towards a more interconnected and intelligent automotive industry.