#Japan #Osaka #Tech Touch #Ikazuchi #Daiwabo

Daiwabo Information System Integrates Tech Touch for Enhanced User Experience

Daiwabo Information System Co., Ltd. has recently announced the integration of Tech Touch, an AI-powered digital adoption platform (DAP), into its subscription management portal, iKAZUCHI. This collaboration aims to streamline user interactions, enabling smoother ordering and operations.

Background of the Integration

The iKAZUCHI portal, offered by Daiwabo, supports a variety of subscription billing models, including monthly, annual, and usage-based payments. It allows enterprises to manage contracts, renewals, and license management for multiple cloud services in one place. The portal currently caters to products from around 140 manufacturers worldwide, such as Microsoft 365, AWS, and Adobe. As the portfolio expands, partners are increasingly demanding precise and efficient responses to complex licensing structures and contracts. In light of these evolving multi-vendor environments, the decision was made to incorporate Tech Touch, which facilitates no-code UI/UX improvements to alleviate the operational burden on customers.

Key Factors in the Decision

In evaluating potential solutions, several features of Tech Touch stood out. Its ability to tailor guidance based on varying vendor conditions and complex requirements ensures that users receive personalized assistance. Additionally, Tech Touch facilitates UI/UX enhancements without requiring code alterations, which was a significant factor in its selection. The emphasis on providing robust support from their customer success department further solidified the decision to adopt Tech Touch.

Anticipated Outcomes and Future Plans

With this integration, iKAZUCHI is set to offer context-specific guidance displays, input examples, and alerts for unnecessary items. This will significantly ease interactions with varying vendor conditions and intricate order patterns. Users will be able to navigate the platform more effectively, receiving pertinent information directly through the service interface instead of relying solely on email newsletters or sales representatives. This shift is expected to standardize communication quality and enhance customer satisfaction.

Looking ahead, Daiwabo aims to rapidly implement initial launches and begin a cycle of continuous improvement, starting with specific focus areas before expanding to additional departments and operations. The goal is to achieve ongoing enhancements to the UI/UX and elevate customer engagement.

About Daiwabo Information System Co., Ltd.

Founded in 1982, Daiwabo Information System is among the largest IT distributors in Japan. With a product portfolio exceeding 2.9 million items from approximately 1,500 manufacturers worldwide, it serves about 19,000 sales partners through over 100 locations across the country. Daiwabo supports its partners' cloud business through its BtoB system, iDATEN, which operates 24/7 for order fulfillment, and the subscription management portal, iKAZUCHI.

Company Website: Daiwabo Information System

About Tech Touch

Tech Touch Co., Ltd. is recognized as the top provider of digital adoption platforms (DAP) in Japan, with over 10 million users expected by January 2026. Tech Touch simplifies the creation and implementation of operational guides in a no-code environment, significantly reducing the workload on system administrators and enhancing user experiences. The company has received several accolades, including the Good Design Award and recognition as a J-Startup by the Ministry of Economy, Trade, and Industry. Currently, Tech Touch is focusing on developing AI capabilities within its DAP platform, alongside launching the 'AI Central Voice', aimed at providing IT support across various enterprises.

Company Website: Tech Touch

Contact for Media Inquiries

• - Sales Inquiries: West Japan Sales Team, Tech Touch Co., Ltd. Contact Us
• - Media Inquiries: Tech Touch Public Relations, Nakakama, Goto, Fujioka - [email protected]