#Japan #Tokyo #education reform #contact center #BIZTEL shouin

Accelerate Education Reform with BIZTEL shouin's New Initiatives

The beginning of a new academic year presents a perfect opportunity to introduce significant reforms in education systems. Recognizing this potential, Link Inc., headquartered in Minato-ku, Tokyo, has launched an exciting campaign for its e-learning and educational management service tailored specifically for contact centers, BIZTEL shouin. The initiative is designed to support companies enrolling in the program between April 1 and June 30, 2026, by waiving the initial setup fee, which can amount to as much as ¥300,000.

BIZTEL shouin stands out in the industry as a cloud-based educational platform that specializes in the training of contact center personnel. The solution includes over 170 video tutorials addressing a wide range of topics—from proper use of polite language and complaint handling for new operators to advanced KPI management and leadership training for managers and supervisors. Each video is approximately five minutes long, making it convenient for learners to engage in short, focused sessions during downtimes.

The platform also offers various functionalities that streamline the educational processes unique to contact centers. For instance, the voice review feature allows supervisors to assess operator performance based on recorded calls, facilitating efficient feedback and quality evaluations. Furthermore, the platform includes an examination creation tool that enables educational staff to easily administer internal assessments, ensuring comprehensive support throughout the learning journey.

Campaign Overview

• - Campaign Name: Special Initiative for the New Fiscal Year: Support for New Operator Training & Early Empowerment - Zero Initial Cost Campaign
• - Campaign Period: From April 1, 2026, to June 30, 2026
• - Eligibility: Any customer who registers for BIZTEL shouin during the campaign period
• - Incentives: Initial setup fees, which could reach up to ¥300,000, are waived.

Interested parties can find further details about the campaign on the dedicated website: BIZTEL shouin Campaign.

It's important to note that while the initial fees are waived, monthly usage charges will still apply and may vary based on the number of users. The support scope differs between the Light and Standard plans, and the Advanced plan offers customizable content for each administrator’s access and editing capabilities.

Addressing Educational Challenges

BIZTEL shouin is engineered to tackle various issues that plague contact center training, including:

• - Reducing the resource intensity of classroom training and role-playing sessions
• - Visualizing training progress effectively
• - Assessing operators' comprehension levels
• - Ensuring consistency in teaching quality across trainers
• - Providing advanced skill upgrade training for veteran operators
• - Streamlining response evaluation processes
• - Simplifying the scheduling of feedback sessions

By making the initial costs free, this campaign aims to empower as many supervisors and managers as possible to tackle educational challenges head-on.

About BIZTEL

Since its launch in 2006, BIZTEL has pioneered cloud-based telephony services for businesses, including comprehensive call center solutions. The platform has garnered over 2,000 companies as clients and has been recognized as the leading cloud-based call center system for nine consecutive years by Deloitte Tohmatsu Research Institute. BIZTEL's extensive offerings cater to a variety of telecommunication needs, ensuring that companies can operate efficiently and effectively in today's fast-paced market. For more information on BIZTEL, visit BIZTEL Website.

About Link Inc.

Link Inc. is a dynamic player in the technology sector, providing subscription services such as the highly regarded BIZTEL call center system, as well as dedicated hosting and security platform services. The company also has a notable presence in the agricultural industry, managing a pasture-based dairy farm in Iwaizumi, Iwate Prefecture, since October 2011. To learn more about Link Inc., visit Link Inc. Website.

Media Site

Link operates a problem-solving media outlet, 'LINK Watch!', aimed at supporting businesses in stepping forward with optimal solutions.
LINK Watch!

The new campaign from BIZTEL shouin is indeed a game-changer, aligning perfectly with the need for efficient and effective education reforms in the ever-evolving world of contact centers.