Expert.ai Launches EIX-Customer Screening for Enhanced Financial Surveillance

On November 25, 2025, Expert.ai introduced its latest solution designed to assist banks and financial institutions in their efforts to combat financial crime and improve compliance with increasingly stringent regulations. The EIX-Customer Screening tool is part of the EidenAI Suite, a collection of advanced AI technologies tailored specifically for the financial sector.

Given the rise in financial crime, this new solution addresses the challenges faced by financial entities in efficiently monitoring and analyzing media coverage associated with potential criminal activities involving their customers. The EIX-Customer Screening leverages state-of-the-art AI technology that facilitates continuous monitoring on a global scale, allowing organizations to respond proactively to emerging threats.

Automation in Adverse News Monitoring

EIX-Customer Screening utilizes a Hybrid AI approach, merging robust machine learning techniques with natural language processing to swiftly process large amounts of multilingual news and unstructured data. This capability significantly enhances the accuracy of identifying crucial events and adverse media repercussions, such as criminal inquiries or ongoing legal actions affecting individuals linked to the institutions. One of the standout features of the solution is its ability to minimize false positives, thus improving operational efficiency for compliance teams.

As Andrea Ricotti, SVP Sales Director Northern Europe and Channel Development EMEA at Expert.ai, noted, “With EIX-Customer Screening, we are enhancing our offerings for the banking and financial service sectors and amplifying our leadership in automated adverse media detection and analysis.” This commitment stems from Expert.ai’s extensive experience in serving prominent banking institutions and its dedication to providing practical, actionable solutions.

Comprehensive Features for Enhanced Compliance

The EIX-Customer Screening tool is designed with multiple features to cater to the needs of compliance professionals, including:
- Continuous Global Monitoring: The tool assesses global information flows—ranging from news articles to corporate records—delivering a comprehensive view of customer risk.
- Intelligent Crime Detection: It intelligently detects and classifies activities across more than 60 crime categories, ensuring a thorough understanding of potential threats.
- Contextual Data Extraction: EIX-Customer Screening extracts vital contextual data like age, role, and locality of involved individuals to enrich the analysis.
- Customizable Risk Scoring: Institutions can tailor relevance and risk scores, achieving a staggering reduction of up to 90% in false positives, enabling staff to prioritize genuine threats effectively.
- Compliance with Sanction Lists: The screening process includes checks against prominent global sanction lists such as those from the UN, EU, and OFAC.
- PEP Checks: Automatic generation of reports, alerts, and summaries specifically for AML/KYC teams enhances decision-making processes.

By offering scalable solutions, EIX-Customer Screening can serve both large institutions and smaller entities, making it easy to implement and expand across various segments of the customer portfolio. This adaptability helps financial organizations enhance their compliance efforts while focusing on true risks and expediting their customer onboarding processes.

Joining the AI-Driven Compliance Revolution

The launch of EIX-Customer Screening marks a significant step in Expert.ai's growth and commitment to innovation within the financial sector. By leveraging advanced technologies, the tool is set to redefine standards in anti-money laundering (AML) and Know Your Customer (KYC) regulations.

Dario Pardi, the CEO of Expert.ai, emphasizes how this tool aligns with the company’s mission to promote responsible and sustainable AI: “We’re not just building technology; we’re designing solutions aimed at solving pressing challenges for institutions while benefiting customers.”

In a landscape defined by rapid technological advancement and evolving regulatory frameworks, the EIX-Customer Screening solution is an essential asset for financial institutions striving to maintain integrity and trust in their operations.

For more detailed information about the EIX-Customer Screening tool, interested parties can visit the Expert.ai website and explore the solution brief available online.