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Mews Success: A Revolution in Hospitality Management

In a remarkable achievement, Mews, the industry’s leading hospitality cloud platform, has surpassed a milestone of 125,000 active users on its platform. This significant growth comes at a time when the hospitality sector is evolving rapidly, with nearly 12,500 customers now experiencing the benefits of this state-of-the-art technology. Moreover, Mews has recently secured a substantial $75 million funding boost led by Tiger Global, which underscores investor confidence in its innovative approach.

Impact on Hospitality

Mews is enabling hospitality staff to deliver personalized guest experiences while driving operational efficiency. As CEO Matt Welle highlights, the platform allows hoteliers to minimize distractions from screens and foster more meaningful interactions with guests. The result? A notable increase in employee satisfaction, better engagement levels, and a reduction in staff turnover.

“We’re seeing it in the numbers too – lower staff turnover, better engagement, and more time spent with guests instead of screens,” Welle stated, emphasizing the positive ripple effects of using Mews.

The platform is employed by more than 12,500 properties globally, which includes notable brands such as Frame Hospitality Group, Stay Pineapple, Wythe Hotel, and Terrace Bay Hotel. In facing ongoing staffing shortages, selecting an intuitive property management system (PMS) becomes critical. Mews offers Mews University, providing role-based, self-guided digital training that helps staff get up to speed quickly, thus enhancing employee retention and broadening recruitment opportunities.

User-Centric Design

Many industry leaders have praised Mews for its user-centric design. There are significant advantages for operators who have embraced Mews. Matthew Opferkuch, CEO of The Laundry Rooms, remarked, “Mews is light years ahead in comparison to everything else we’ve seen. The core functionality is powerful, and the UI and UX are very intuitive and user-friendly.” Similarly, Matej Matejka, Owner of Aplend Group, noted how the platform’s simplicity makes it easy for newcomers to understand, regardless of their background in hospitality.

Mews supports several critical functions in hospitality, such as reservations, rate management, a booking engine, online check-in, self-service kiosks, and point-of-sale (POS) systems—all with fully integrated payment solutions. As described by Hedrik Renken, Head of Technology at Capsule Hotel Switzerland, the standout feature is the exceptional user-friendly interface, which allows for seamless synchronization of PMS and POS operations without manual intervention.

The Future of Hospitality

Mews is paving the way forward for the future of hospitality technology. It operates in over 85 countries, prioritizing the transformation of hotel operations to enhance guest experiences and ultimately increase profitability. Noteworthy clients include BWH Hotels, Strawberry, The Social Hub, and Airelles Collection. Moreover, the platform has received accolades, being named Best PMS in 2024 and 2025, as well as a spot on the Best Places to Work in Hotel Tech list for several consecutive years.

With a total investment of $410 million from leading names like Goldman Sachs Alternatives and Kinnevik, Mews is well-equipped to continue its trajectory of growth, further revolutionizing how hotels operate today.

As the hospitality industry continues to transform, Mews remains at the forefront, empowering hotels to provide remarkable experiences and streamline their operations efficiently. With statistics to support its success and a visionary approach, Mews is set to lead the charge into a new era of hospitality management.