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BIZTEL to Shine at the Tokyo Call Center/CRM Demo & Conference 2025

The leading cloud-based CTI/call center system, BIZTEL, developed by Link Co., Ltd., will be prominently displayed at the Tokyo Call Center/CRM Demo & Conference 2025. This prestigious event is the largest gathering for call center and customer service sectors in Japan, scheduled for November 13-14, 2025, at the Sunshine City Cultural Center in Toshima, Tokyo.

About the Event

BIZTEL has topped the domestic market share for eight consecutive years, as reported by Deloitte Tohmatsu and the Mic Economic Research Institute in their latest publication. At the conference, visitors will get an exclusive look at various features of BIZTEL and the cloud-based training management service specifically designed for call centers, BIZTEL shouin.

Innovative Features on Display

BIZTEL will showcase numerous demonstrations that highlight how their advanced technology resolves common operational challenges faced by call centers. Attendees will experience:

• - Automation of initial responses through voice bot integration.
• - High-precision call summaries, automatic determination of customer harassment (カスハラ), and automatic classification of call reasons, all facilitated by generative AI.
• - Quality evaluation automation based on solution integration alongside rapid operator support via sentiment analysis.

BIZTEL shouin will highlight essential advancements in addressing customer harassment—a growing social issue. The latest training video series will offer insights on:

• - Effective mindsets when dealing with customer harassment.
• - Concrete responses tailored to different harassment types.
• - Self-care practices aimed at enhancing stress resilience.

This system will also streamline evaluation and feedback on service quality through its innovative audio review function.

Event Details

• - Event Name: Call Center/CRM Demo & Conference 2025 in Tokyo
• - Date: November 13-14, 2025
• - Time: 10:00 – 17:30
• - Venue: Sunshine City Cultural Center, 3-1-1 Higashi Ikebukuro, Toshima City, Tokyo
• - Exhibition Booth: 2nd Floor / 2D-20
• - Official Website: Call Center Japan

Note: Pre-registration is required for attending the event. Please register here for access.

Seminar Highlights

In addition to the exhibit, Link will host informative seminars aimed at enhancing call center operations:

AI Utilization Realities

• - Title: "Successful Case Studies of AI × CTI: Customer Harassment Prevention & Reducing Staff Response by 50%"
• - Date: November 13, 2025, 11:45 – 12:30
• - Location: Hall A (A-02)
• - Speaker: Taku Sakamoto, Director of BIZTEL Division at Link Co., Ltd.
• - Overview: The seminar will discuss effective AI applications in call centers that lead to tangible results such as reducing turnover and optimizing staff interaction by 50%.

Special Forum on Call Center Education Structure

• - Title: Special Forum of BIZTEL University with 2,000 Admissions
• - Date: November 13, 2025, 16:30 – 17:15
• - Location: Hall B (B-06)
• - Speakers: Koichi Ikeda, President of Brand New Day; Taku Sakamoto, Director at Link; Aya Sato, from the Contact Center Team and Training Committee of the Japan Contact Center Association.
• - Overview: This forum will delve into effective strategies for tackling issues such as customer harassment, staff turnover, recruitment challenges, and reducing supervisors' workloads, all through the lens of education.

About BIZTEL

BIZTEL is a versatile cloud-based call center system accommodating operations from a single seat to expansive deployments. Its features include clear call quality, robust security, and functionalities powered by generative AI like call summarization and automatic harassment detection. With over 2,000 corporate clients across sectors like manufacturing, finance, and IT, BIZTEL has consistently ranked first in market share for eight years, as confirmed in the aforementioned economic research publication.

About Link Co., Ltd.

Link Co., Ltd. is dedicated to delivering subscription-based services, including BIZTEL, which boasts the largest operational setup in the industry, along with cloud-based hosting services and a focus on agricultural initiatives. More information can be found at Link Co., Ltd..

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