Kaitak Inc. Joins CCAJ to Enhance Call Center AI Solutions

In May 2026, Kaitak Inc., headquartered in Shinjuku, Tokyo, has officially joined the Japan Call Center Association (CCAJ). This membership aims to channel the knowledge gained from their autonomous AI telephone agent, Super Denwa, back into the industry's initiatives. Kaitak is dedicated to improving response quality, compliance, and workforce development across the sector through its technological expertise.

The Challenges Facing the Call Center Industry

The call center sector is currently dealing with a multitude of challenges, including:

- Talent Acquisition Issues: Difficulty in recruiting and retaining staff due to high turnover rates.
- Inconsistent Response Quality: Variability in service quality leading to dependency on certain operators.
- Prompt Response to Diverse Inquiries: The need for quick responses amid a wide range of customer queries.
- Opportunity Losses: Missed chances for business during peak times or outside working hours.
- Increased Compliance Burden: Stricter requirements for personal data protection and call record retention.

The spread of AI in automating telephone tasks is accelerating; however, creating effective solutions requires a steady commitment to improvement that considers the specific realities of the industry. Kaitak is eager to leverage its expertise in automating inbound operations and integrating call logs with CRM systems to foster the industry's growth and is optimistic about its participation in the CCAJ.

Three Key Initiatives Through Membership

Kaitak is committed to three main policies through its new membership:

1. Adhering to Industry Standards and Quality Improvement: Kaitak will continuously enhance its services and operational systems aligned with the CCAJ's ethical guidelines and various standards governing response quality, information management, and personnel training.

2. Sharing AI Implementation Insights: Kaitak seeks to share practical insights from its experiences with the autonomous AI telephone agent regarding scenario design, dialogue quality assessment, call data utilization, and integration with core systems at industry meetings and committees, thereby promoting the healthy adoption of AI in call centers across the industry.

3. Ongoing Participation in Industry Activities: The company will regularly engage in seminars, conferences, and research activities to hear directly from professionals in the field and work to address the challenges facing the industry.

Comments from the CEO

"The environment of telephone operations has been supported by the experiences and innovations of many individuals. In offering Super Denwa, we have come to understand how sophisticated and delicate the work in call centers can be. Our membership at CCAJ reflects our desire to give back to this community. Rather than simply spreading AI technology, we want to learn from industry stakeholders and collaboratively create better systems," stated Yasunori Matsuki, CEO of Kaitak Inc.

About the Japan Call Center Association (CCAJ)

The Japan Call Center Association was established with the goal of supporting the development of businesses and users involved in the call center industry. It works towards the healthy development of the industry through the establishment of ethical guidelines, various research initiatives, and the organization of seminars and conferences.

For more information, visit: CCAJ Official Site

About Super Denwa

Super Denwa, accessible at Super Denwa Service Site, is an autonomous AI telephone agent that handles tasks such as reception, appointment booking, order-taking, and initial customer inquiries—typically performed by humans. Unlike scripted interactions, Super Denwa engages in natural dialogues, efficiently managing requirements from gathering information to providing responses and logging data.

Key Features of Super Denwa:

- Takes Over Human Phone Tasks: Performs a range of phone services from reception to inquiries, efficiently executing tasks categorized as standard or semi-standard.
- Natural Conversational Style: Engages in conversations similar to human interaction, adapting questions based on responses with a high accuracy rate of over 98.7% for comprehension and over 99.5% for response generation.
- Automatic Call Recording and Data Digitalization: Records and transcribes all calls in real-time, reflecting updates on a dashboard, with capabilities for CSV and API outputs.
- CRM and Core System Integration: Facilitates real-time updates of call outcomes and references inventory, reservation, and contract information through an API.
- Customized Solutions Tailored to Business Needs: Provides dedicated consultants to support customization from requirement definition through to deployment, ensuring system integration aligns with business practices.
- Enterprise-Grade Security Standards: Complies with Ministry of Internal Affairs guidelines and OWASP standards, ensuring full encryption of communications and non-learning of audio data.

Applications of Super Denwa:

- Customer Services: Handles inquiries, organizes information, and directly forwards to the responsible department.
- Order Management: Completes task from appointment scheduling to inventory checks within the call dialogue.
- Internal Communications: Manages calls for the main phone line, offering the necessary information and transfer to relevant departments.
- Follow-Up Calls: Performs standard reminders, contract renewals, and encourages repeat visits through tailored calls.

Hiring Information

Kaitak Inc. is actively recruiting founding team members for positions in engineering, customer service, and more. For insights into our vision and the background of our recent funding, please check out our Wantedly Story.

Company Overview - Kaitak Inc.

Founded in July 2015, Kaitak Inc. seeks to address communication challenges within businesses using AI agent technology. By harnessing AI and data, we aim to propel businesses forward across Japan.

CEO: Yasunori Matsuki
Address: 19-6 Nakacho, Shinjuku-ku, Tokyo 162-0835, Japan
Business Areas: AI agent development, sales support, web system development
Company Info: Kaitak Company Overview

For further inquiries regarding this announcement, please contact:
Kaitak Inc. Public Relations
E-mail: [email protected]
TEL: 050-3187-6440