Ascend Unveils Enhanced RecACE Plus with NEC Aspire Integration for Flexible Communication Solutions

Ascend's Innovation in Communication Technology

Ascend Corporation, based in Shinjuku, Tokyo, has made significant strides in the realm of communication services with their latest offering, RecACE plus. This advanced service now integrates seamlessly with NEC Platforms' Aspire series communication DX gateways, including the UNIVERGE Aspire WX, WX plus, and Aspire 6 models. This joint effort aims to facilitate a versatile telephone environment through integration with VoIP units, significantly enhancing the utility of RecACE plus.

Overview of the Integration

The newly launched integration facilitates connections between RecACE plus and the NEC Aspire series via VoIP units. This advancement provides businesses with more flexibility compared to the traditional connection methods that were primarily reliant on external lines. The NEC Aspire series boasts a track record of over 400,000 installations across Japan, making it a fundamental telecommunications system known for its extensibility and accommodating infrastructure. By utilizing these capabilities, RecACE plus can now effectively support digital transformation (DX) initiatives within corporate telephone operations.

Challenges Addressed

Previously, RecACE plus was largely limited to environments reliant on fiber-optic telephone systems, which posed various constraints:

1. Limitations on Available Lines: The service was tied to a narrow selection of verified lines primarily focused on fiber-optic technologies.
2. Carrier Dependency: The offering was mainly confined to specific telecommunications carriers such as NTT, limiting operational flexibility.
3. Lack of Recording Guidance: There were instances where customers could not receive guidance audio for call recording, further complicating the usage of the service.

With the new integration with NEC's Aspire series, all of these challenges have been thoroughly addressed. The connection through the PBX now permits a diverse range of line environments. Companies can now operate independently from specific carriers, significantly improving the ease of integration. Additionally, the recording guidance is now available, enhancing the overall usability of the service.

Advantages of the New Integration

The collaboration with the NEC Aspire series transforms RecACE plus into a more versatile service that caters to a broader range of companies and organizations. The benefits include:

- Compatibility with a Variety of Phone Line Environments: The new connection allows for a more inclusive approach to phone systems, accommodating various technologies and line setups.
- Freedom from Carrier Restrictions: Businesses can now implement RecACE plus without being tied to specific service providers, granting greater autonomy in choosing their communication solutions.
- Enhanced Functionality with PBX Features: The integration enables the provision of recording guidance through specific PBX features, giving users more control over their call processes.

Overall, the evolution of RecACE plus positions it as a more adaptive and robust tool for diverse business needs.

Future Prospects

Looking forward, Ascend Corporation aims to bolster its offerings in mid to large-scale office environments with comprehensive support for PBX solutions, which will further promote the visibility and efficiency of call recording practices. Working in tandem with their exclusive sales partner, Ishiwata Denki Corporation, based in Chuo, Tokyo, Ascend will broaden its reach, providing robust implementation support and strengthening its sales structure across Japan.

About RecACE Plus

RecACE plus, developed by Ascend Corporation, harnesses AI technology to facilitate call recording services. In addition to recording conversations, it offers features such as AI transcription, summarization, advanced search capabilities, and cloud storage. This all-in-one solution supports businesses in recording, sharing, and utilizing telephone interactions effectively, which has become increasingly crucial for companies facing customer harassment legislation and disputes over verbal agreements.

Employing RecACE plus is particularly beneficial in sectors such as law, healthcare, public service, real estate, logistics, and retail, among others, as these industries strive to ensure robust communication protocols for quality assurance and compliance.

For more information, visit RecACE plus service website: RecACE plus

About Ascend Corporation

- Company Name: Ascend Corporation
- Location: 5th Floor, Meihou Building, 1-21-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
- Representative: Hiroshi Sato
- Business Activities: Development of voice and telephone-related AI systems, provision of telephone DX solutions, self-developed CTI/CRM/SFA solutions, and support for call center establishment.
- Corporate Website: Ascend Corp

About Ishiwata Denki Corporation

- Company Name: Ishiwata Denki Corporation
- Location: 27th Floor, Kyobashi Edogrand, 2-2-1 Kyobashi, Chuo-ku, Tokyo
- Representative: Hideaki Ishiwata
- Business Activities: Sales of information communication components, design and proposals for information communication networks, and cost estimation.
- Corporate Website: Ishiwata Denki