TTEC Launches New Blended Healthcare Digital Sales Model to Improve Cost Efficiency and Member Experience
In a groundbreaking move for the healthcare industry, TTEC Holdings, Inc. has unveiled an innovative blended healthcare digital sales model aimed at enhancing cost efficiency and improving member experience. As a prominent player in customer experience (CX) technology, TTEC is set to revolutionize how healthcare organizations approach member acquisition and engagement.
The new model leverages a shared technology platform that allows healthcare organizations to capitalize on a unified digital sales approach while retaining their unique brand identities and prioritizing data security. This initiative aligns with the growing demand for personalized interactions in healthcare, as organizations strive to connect more effectively with their members.
By integrating TTEC's award-winning technology with a dedicated pool of highly skilled associates, healthcare institutions can optimize their digital sales operations. "Our blended digital sales model redefines how healthcare organizations engage with their clients," remarked John Abou, President of TTEC Engage. This model doesn't merely emphasize technological advancements; it underscores the significance of empathy in customer service.
1. Significant Cost Savings
Reports indicate that organizations can achieve up to 30% cost savings by optimizing staffing and technology resources through a shared operating model. This cost-efficiency is vital in a sector where budget constraints are common.
2. Enhanced Operational Efficiency
A single cloud-based contact center as a service (CCaaS) platform combines telephony, CRM, and functionalities allowing members to “quote, shop, and apply.” This simplification reduces administrative overhead and expedites member processes.
3. Increased Sales Conversions
Utilizing proven strategies and AI-driven insights, TTEC helps healthcare organizations significantly boost their sales conversion rates, enabling them to expand their member base effectively.
4. Improved Member Satisfaction
With personalized and empathetic support from licensed associates, customers experience interactions that reflect their healthcare provider's values, leading to higher satisfaction levels.
Recognizing the paramount importance of data security, TTEC adheres to HIPAA-compliant security protocols within this model. The encryption of data, both in transit and at rest, ensures the utmost privacy and security of client information using AES 256-bit encryption. This commitment reinforces TTEC’s initiative to maintain the highest standards of data protection while enhancing member engagement programs.
With over two decades of dedicated experience supporting various healthcare organizations, TTEC has consistently focused on innovating customer-centric digital sales solutions. Their history of delivering meaningful outcomes in the healthcare sector speaks volumes about their understanding of industry nuances and challenges.
For organizations looking to enhance their digital sales strategies, TTEC offers various healthcare digital sales solutions tailored to individual needs. For more information about TTEC's offerings, visit TTEC's Healthcare Solutions.
Founded in 1982, TTEC (pronounced T-TEC) is recognized globally as a leader in customer experience technology and services. It specializes in delivering AI-enabled digital CX solutions across various industries, and its innovative approaches empower businesses to enhance customer journeys effectively. TTEC operates on a global scale, demonstrating a commitment to combining technology with human touch to ensure happy customers and exceptional business outcomes.
To learn more, visit TTEC's official website.
What is the Blended Healthcare Digital Sales Model?
The new model leverages a shared technology platform that allows healthcare organizations to capitalize on a unified digital sales approach while retaining their unique brand identities and prioritizing data security. This initiative aligns with the growing demand for personalized interactions in healthcare, as organizations strive to connect more effectively with their members.
By integrating TTEC's award-winning technology with a dedicated pool of highly skilled associates, healthcare institutions can optimize their digital sales operations. "Our blended digital sales model redefines how healthcare organizations engage with their clients," remarked John Abou, President of TTEC Engage. This model doesn't merely emphasize technological advancements; it underscores the significance of empathy in customer service.
Key Benefits of the New Model
1. Significant Cost Savings
Reports indicate that organizations can achieve up to 30% cost savings by optimizing staffing and technology resources through a shared operating model. This cost-efficiency is vital in a sector where budget constraints are common.
2. Enhanced Operational Efficiency
A single cloud-based contact center as a service (CCaaS) platform combines telephony, CRM, and functionalities allowing members to “quote, shop, and apply.” This simplification reduces administrative overhead and expedites member processes.
3. Increased Sales Conversions
Utilizing proven strategies and AI-driven insights, TTEC helps healthcare organizations significantly boost their sales conversion rates, enabling them to expand their member base effectively.
4. Improved Member Satisfaction
With personalized and empathetic support from licensed associates, customers experience interactions that reflect their healthcare provider's values, leading to higher satisfaction levels.
Commitment to Data Security
Recognizing the paramount importance of data security, TTEC adheres to HIPAA-compliant security protocols within this model. The encryption of data, both in transit and at rest, ensures the utmost privacy and security of client information using AES 256-bit encryption. This commitment reinforces TTEC’s initiative to maintain the highest standards of data protection while enhancing member engagement programs.
TTEC's Legacy in Healthcare
With over two decades of dedicated experience supporting various healthcare organizations, TTEC has consistently focused on innovating customer-centric digital sales solutions. Their history of delivering meaningful outcomes in the healthcare sector speaks volumes about their understanding of industry nuances and challenges.
For organizations looking to enhance their digital sales strategies, TTEC offers various healthcare digital sales solutions tailored to individual needs. For more information about TTEC's offerings, visit TTEC's Healthcare Solutions.
About TTEC Holdings, Inc.
Founded in 1982, TTEC (pronounced T-TEC) is recognized globally as a leader in customer experience technology and services. It specializes in delivering AI-enabled digital CX solutions across various industries, and its innovative approaches empower businesses to enhance customer journeys effectively. TTEC operates on a global scale, demonstrating a commitment to combining technology with human touch to ensure happy customers and exceptional business outcomes.
To learn more, visit TTEC's official website.
Topics Consumer Technology）
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