#France #Bouygues Telecom #AXON Networks #Expresse #Meudon la Forêt

Bouygues Telecom Boosts Broadband Experience with AI

Bouygues Telecom, one of France's prominent telecommunications providers, has made a significant leap in enhancing its broadband services by collaborating with AXON Networks, global leaders in intelligent network technologies. The company's latest endeavor involves the implementation of the Expresse Access Network Assurance solution from the AXON Maestro platform, aimed at improving service assurance for both DSL and PON environments.

In this technological upgrade, Bouygues is replacing its outdated monitoring approach, primarily based on SNMP (Simple Network Management Protocol), with a newer architecture focused on artificial intelligence (AI) and modern graphical user interfaces (GUIs). This transformation promises to provide deep, real-time visibility into Bouygues' complex, multi-vendor network environments, which is crucial as the company continues to expand its broadband capabilities.

The shift to AXON's AI-driven analytics and streaming telemetry will enhance the overall customer experience for approximately six million broadband subscribers across France. The enhanced monitoring and management capabilities mean that Bouygues will now be able to respond more quickly and effectively to service issues, potentially moving towards a more autonomous networking model.

Jean-Paul Arzel, Chief Technical Officer of Bouygues Telecom, emphasized the necessity of such a transition, stating, "As our network evolves toward greater scale and complexity, it has been essential to move beyond the limitations of traditional SNMP-based monitoring. Expresse from AXON Networks will provide the depth of visibility and multi-vendor telemetry capabilities we were looking for, enabling a more proactive and automated approach to service assurance. This evolutionary path plays a key role in improving both operational efficiency and customer experience."

AXON Networks' CEO, Martin Manniche, echoed this sentiment, noting that many service providers recognize the urgent need to modernize legacy assurance systems that are no longer adequate for today’s fiber-driven, multi-vendor network environments. The expansion of Bouygues Telecom’s use of Expresse highlights a significant trend within the industry toward utilizing real-time telemetry and AI-based operations that optimize network performance and user connectivity experiences.

About Expresse

The Expresse solution features an advanced diagnostics engine that employs AI and machine learning, in addition to modern high-frequency telemetry. Unlike traditional systems that provide sporadic snapshots of network health, Expresse offers real-time insights into performance across varied network environments, enabling detailed monitoring and fast issue resolution.

Key capabilities include:

• - Real-time telemetry ingestion across diverse infrastructure.
• - Comprehensive visibility that transcends limitations of legacy SNMP protocols.
• - Automated analysis to identify root causes across multiple vendor domains.
• - Predictive insights aimed at preventing service deterioration.

Service providers utilizing Expresse have reported notable benefits such as reduced customer support calls, fewer field technician dispatches, and lower operational costs. Furthermore, it enhances opportunities for upselling by offering detailed insights into usage patterns.

About Bouygues Telecom

Bouygues Telecom, a subsidiary of the Bouygues Group, stands as a leader in the telecommunications and digital services sector in France. Established in 1994, the company reported a revenue of 8.1 billion euros in 2025 and boasts a workforce of over 10,700 employees. It operates 501 stores throughout the country and serves more than 27 million mobile customers along with 5.4 million fixed broadband customers. Bouygues is committed to providing secure, innovative, and high-quality communication services, and it aims to further enhance its offerings by integrating cutting-edge technologies into its infrastructure.

The company’s significant investment in next-generation technologies not only improves customer experience but also addresses environmental concerns, as Bouygues Telecom is actively working to reduce its carbon emissions in alignment with globally recognized targets.

About AXON Networks

AXON Networks is recognized globally for its pioneering work in intelligent autonomous network solutions. Its platforms help service providers optimize their networks, transitioning them into agile ecosystems that facilitate enhanced connectivity experiences. With a commitment to innovation, AXON Networks supports over 30 major operators worldwide, managing a user base exceeding 97 million, and continually works towards delivering unmatched performance in advanced network management.

As Bouygues Telecom embraces these changes, the collaboration with AXON Networks marks a vital step towards a more robust and customer-centric broadband experience across France, underscoring the vital role of technology in shaping the future of telecommunications.