POOPH® Takes Strong Stance Against Supplier for Quality Control Failures

In a significant move, POOPH®, Inc. has officially terminated its relationship with ONM, a subsidiary of BioLargo Inc., citing critical violations in quality control. This decision comes under the stipulations of Section 8.2(b) of the contract held between the two entities. The announcement was made on October 1, 2025, following multiple instances of non-compliance by ONM, culminating in legal action initiated by POOPH® on September 11, 2025.

Quality Control Lapses

POOPH®'s decision stems from ONM's repeated failure to deliver products that meet the quality standards outlined in their agreement. The verified complaint filed by POOPH® in the Superior Court of California highlights several grave concerns, including the use of incorrect packaging, delivery of inferior quality products, poorly affixed labels, leaking bottles, and malfunctioning sprayers. Such deficiencies not only undermine the product integrity but also pose a risk to consumer trust, prompting POOPH® to take decisive action.

Jane Pak, the Chief Executive Officer of POOPH®, emphasized the importance of maintaining high standards across the supply chain. She stated, “To ensure that POOPH® always meets or exceeds consumer expectations, it is imperative that we maintain the very highest quality control standards at every level of our supply chain.” This commitment reflects POOPH®'s broader strategy to guarantee customer satisfaction and brand reliability.

Implications for POOPH®

This termination is not merely a significant contractual shift; it underscores POOPH®'s unwavering dedication to quality and consumer safety. The company is determined to provide products that consumers can trust, free from the compromises sometimes seen in rapid supply chain processes. By taking this firm stand, POOPH® illustrates its resolve to address and rectify supplier-related issues swiftly, ensuring that its lineup of products exceeds expectations at every turn.

POOPH® is well-known for its innovative cleaning solutions catered towards pet owners. Their product range includes the highly regarded POOPH® Odor Eliminating Spray, POOPH® Kitty Spray, POOPH® Litterizer®, and more, all designed to meet the specific needs of their audience. The availability of these products through major retailers such as Amazon, Walmart, Chewy, and Target signifies their expansive reach and commitment to accessibility.

Looking Ahead

The course of action taken against ONM serves as a crucial lesson for all partners within the POOPH® supply ecosystem, signaling that quality is non-negotiable. As the company continues to grow and expand its product offerings, its rigorous quality assurance processes will remain central to its operational ethos. The hope is that this event will not only strengthen POOPH® internally but also enhance consumer confidence in their brand, aligning with their vision for the future.

In summary, POOPH®'s decisive actions against ONM not only safeguard its brand integrity but also reinforce their dedication to providing top-tier products to consumers. This step, while unfortunate, may ensure a stronger supply chain and product quality in the long term, benefiting both the company and its customers immensely.