#Japan #Tokyo #Digijapan #UsideU #TimeRep

UsideU and Digijapan Form Strategic Partnership

In a significant move towards innovation in the retail sector, UsideU Co., Ltd., a group company of Hito Communications Holdings based in Toshima, Tokyo, has entered into a strategic partnership with Digijapan, an IT strategy company under the Teraoka Seiko group. This partnership, effective from March 1, 2026, aims to develop and expand unmanned store solutions utilizing UsideU's remote customer service system, 'TimeRep.'

The collaboration seeks to combine UsideU’s expertise in remote customer service, established through over 100 implementations across various businesses, with Digijapan’s comprehensive solutions designed for laundry services. This integration is expected to enhance customer experiences while addressing the pressing operational challenges faced by many cleaning businesses.

Background of the Partnership

Japan currently has approximately 69,855 cleaning facilities, which play a crucial role in daily life. However, due to the decline in demand for formal wear, the rise of high-performance home washing machines, skyrocketing fuel and material costs, and a persistent labor shortage, the cleaning industry has encountered significant operational challenges. As a result, the need for increased productivity, automation, and a shift towards unmanned services has become more pronounced.

With the new partnership, business functions such as customer management, garment collection and return, and customer inquiries can be executed without the need for on-site staff. This initiative will not only make it feasible to automate and streamline store operations but also reduce the hours during which human staff is required, leading to increased efficiency and cost savings.

UsideU and Digijapan are poised to leverage this partnership to offer valuable solutions to the broader industry, contributing to the enhancement of operational efficiency and profitability for cleaning businesses. By addressing various management challenges, including staff shortages and revenue optimization, the partnership seeks to revolutionize the cleaning service landscape in Japan.

About UsideU Co., Ltd.

• - Headquarters: 1-9-6 Higashi Ikebukuro, Toshima, Tokyo
• - CEO: Shinya Kijima
• - Founded: June 2017
• - Website: UsideU
• - Main Business: Development and provision of the remote customer service system 'TimeRep.' This cloud service aims to optimize service staff deployment through remote interactions, enabling effective solutions for operational challenges in stores.

About Digijapan Co., Ltd.

• - Headquarters: 22F Tradepia Odaiba, 2-3-1 Daiba, Minato, Tokyo
• - CEO: Hideyuki Hirai
• - Founded: November 2000
• - Website: Digijapan
• - Main Business: As the IT strategy company of the Teraoka Seiko Group, Digijapan delivers various cloud services tailored for the cleaning industry and time management solutions across different sectors, promising innovative value in business operations.

Contact Information

For inquiries related to this partnership, please contact UsideU’s Public Relations Department:

• - Phone: 050-3186-4820
• - Email: [email protected]

As UsideU and Digijapan embark on this journey, the future of unmanned and efficient cleaning operations looks promising, setting a benchmark for industry innovation in Japan.