Revolutionizing Customer Support: AI and Outsourcing for Efficiency on July 9

Transforming Customer Support with AI and Outsourcing

On July 9, 2026, a groundbreaking online seminar titled "AI Tools × Outsourcing: Reducing On-Site Work by 65%! Navigating Next-Gen Hybrid Customer Support" will be held, featuring industry leaders from HELP YOU and Ingage. As the digital transformation (DX) accelerates in various sectors, customer support is also experiencing a significant shift with the implementation of advanced AI tools, such as chatbots and inquiry management systems. However, simply adopting these tools is not enough, as many companies face challenges like insufficient operational standards, individualistic handling of inquiries, and a lack of internal resources to effectively utilize AI.

In the face of a declining workforce and hiring difficulties, maintaining and improving customer satisfaction with limited personnel has become a critical issue for many businesses. In light of these challenges, Ingage, which provides the communication platform Re:lation, and HELP YOU, an online outsourcing service, have teamed up to provide insights into building efficient operational frameworks that combine AI tools and outsourcing solutions.

The seminar will emphasize that merely installing AI is not the end goal; rather, it's about ensuring that it is continuously and effectively utilized on the ground to yield tangible results. Attendees will gain practical insights based on real-world support environments, allowing them to balance labor reduction and enhanced customer experience.

Seminar Overview

- Title: AI Tools × Outsourcing: Reducing On-Site Work by 65%! Navigating Next-Gen Hybrid Customer Support
- Date & Time: July 9, 2026, from 14:00 to 15:00 (JST)
- Location: Online (access link will be provided after registration)
- Cost: Free
- Collaborators: Ingage, HELP YOU
- Registration URL: Register Here

Seminar Contents

The webinar will cover the following topics:

- An introduction to the webinar
- Balancing efficiency and hospitality: Achieving AI automation and improved customer experience through Re:lation
- Establishing a solid foundation for effectively utilizing AI and small-scale BPO
- Discussing real-world challenges and a Q&A session

Please note that the seminar content, speakers, and schedule are subject to change without notice.

Who Should Attend?

This seminar is ideal for:

- Individuals seeking to eliminate risks of knowledge concentration due to reliance on specific staff or inadequate manual resources.
- Companies aiming to improve response quality and enhance customer satisfaction by eliminating errors and delays.
- Organizations that have implemented AI or other tools but are struggling with operational sustainability and knowledge management due to limited resources.

Featured Speakers

The seminar will feature insights from:

Ayaka Satake, Event Marketer, Ingage

With a career starting in the service industry, Ayaka has a notable record of service quality and has made significant contributions to team management and client relations in the startup sector. At Ingage, she focuses on promoting the benefits of effective inquiry response to new clients.

Shohei Fujiwara, Sales Director, HELP YOU

Having extensive experience in organizational reform across telecommunications, human resources, and manufacturing, Shohei has been driving productivity improvements in back-office functions at HELP YOU since joining the company in 2024.

Ingage Company Overview

- Company Name: Ingage Inc.
- CEO: Tetsuya Wada
- Headquarters: 1-14-8 Shibata, Kita, Osaka City
- Services Offered: Development and provision of cloud services, including the Re:lation communication platform.
- Website: Ingage Website

About HELP YOU

HELP YOU is an online outsourcing service designed to support your business efficiency through a team of skilled assistants from around the globe, allowing you to focus on core operations by managing back-office tasks, such as HR, accounting, and administrative work.