AHEAD's New Integration Enhances IT Asset Management with ServiceNow
AHEAD, a prominent name in digital infrastructure solutions, has recently launched a crucial integration of its Hatch® Asset software with ServiceNow®. This innovative application is designed to facilitate seamless data exchange between AHEAD's proprietary IT lifecycle management platform and the ServiceNow configuration management database (CMDB). Currently available in the ServiceNow Store, this powerful integration seeks to address the significant visibility challenges organizations face with their IT assets.
In today’s complex digital landscape, enterprises are often hindered by a visibility gap concerning their IT assets. This refers to the unclear status and location of these assets, which can lead to wasted resources and inefficient operations. AHEAD's integration aims not only to bridge this gap but to empower organizations to optimize their asset management practices.
Understanding the Visibility Gap
Many enterprises operate across multiple locations and possess a diverse range of IT infrastructure. Such complexity contributes to the visibility gap, leading organizations to lose track of where their assets are deployed, which ones are due for renewal, and when they should be retired. This lack of clarity can translate into significant financial losses — misplaced hardware and the mishandling of software renewals can jeopardize overall operational efficiency.
AHEAD’s Hatch and ServiceNow integration offers organizations comprehensive lifecycle visibility into all IT assets, broken down by their specific locations. This minimizes wastage from lost or unutilized equipment and enhances the clarity surrounding asset inventory, thereby streamlining asset and service entitlements.
Granular Asset Overview
One of the major challenges enterprises face in effective asset management is the difficulty in gathering and maintaining accurate data throughout the asset’s lifecycle. The Hatch integration enables automated data capture enriched with critical information that can be aggregated into ServiceNow, providing an in-depth view of all IT assets at a local level. This capability allows companies to monitor detailed asset records, including serial numbers, license keys, software versions, and service entitlements, ultimately preventing costly over-orders stemming from poorly managed CMDBs and facilitating inventory planning that aligns with compliance requirements.
Revolutionizing Order Tracking
Traditionally, IT teams relied on procurement updates or delivery notifications to track ordered assets. This often left gaps in visibility, which can result in inefficiencies and wasted resources. With AHEAD’s integration, IT operations teams gain immediate visibility into the status of their orders, tracking assets from placement through shipping and delivery, ensuring everything is updated upon arrival. This function is particularly beneficial for large enterprises managing a multitude of assets across various locations, enabling timely and informed decision-making around inventory management.
Centralized Contract Management
For organizations grappling with numerous technology vendors, renewal dates, and ongoing compliance demands, tracking these elements can be daunting. Manual processes often lead to siloed, outdated data that complicates effective lifecycle management. The real-time data exchange afforded by the Hatch and ServiceNow integration centralizes contract management, automatically removing retired assets from the renewals dashboard. This proactive approach significantly mitigates unnecessary costs by preventing the renewal of inactive assets and highlights potential replacements as warranties near expiration.
Justin Formella, senior vice president of digital operations and client applications at AHEAD, stresses the importance of understanding asset utilization, saying, "IT asset management isn't just about knowing what you own – it's about knowing where everything is, how it's being used, and when it needs attention.” This sentiment underlines AHEAD’s commitment to eliminating the costly blind spots that have challenged enterprises for years.
As an Elite ServiceNow Partner with multiple accolades, AHEAD continues to expand its ServiceNow practice, growing by 55% year-over-year. Their expertise enables clients to maximize their ServiceNow investments from strategic planning through implementation and ongoing support. With over 250 dedicated ServiceNow experts and more than 1,100 projects completed, AHEAD is well-positioned to drive forward the digital transformation strategies of numerous organizations.
To explore the Hatch integration further, visit the ServiceNow Store today.
About AHEAD
AHEAD specializes in engineering integrated digital platforms that enhance the operational prowess of organizations worldwide. By combining a consultative approach with technical expertise and innovative solutions, AHEAD accelerates the positive impact of technology across its client base.
In today’s complex digital landscape, enterprises are often hindered by a visibility gap concerning their IT assets. This refers to the unclear status and location of these assets, which can lead to wasted resources and inefficient operations. AHEAD's integration aims not only to bridge this gap but to empower organizations to optimize their asset management practices.
Understanding the Visibility Gap
Many enterprises operate across multiple locations and possess a diverse range of IT infrastructure. Such complexity contributes to the visibility gap, leading organizations to lose track of where their assets are deployed, which ones are due for renewal, and when they should be retired. This lack of clarity can translate into significant financial losses — misplaced hardware and the mishandling of software renewals can jeopardize overall operational efficiency.
AHEAD’s Hatch and ServiceNow integration offers organizations comprehensive lifecycle visibility into all IT assets, broken down by their specific locations. This minimizes wastage from lost or unutilized equipment and enhances the clarity surrounding asset inventory, thereby streamlining asset and service entitlements.
Granular Asset Overview
One of the major challenges enterprises face in effective asset management is the difficulty in gathering and maintaining accurate data throughout the asset’s lifecycle. The Hatch integration enables automated data capture enriched with critical information that can be aggregated into ServiceNow, providing an in-depth view of all IT assets at a local level. This capability allows companies to monitor detailed asset records, including serial numbers, license keys, software versions, and service entitlements, ultimately preventing costly over-orders stemming from poorly managed CMDBs and facilitating inventory planning that aligns with compliance requirements.
Revolutionizing Order Tracking
Traditionally, IT teams relied on procurement updates or delivery notifications to track ordered assets. This often left gaps in visibility, which can result in inefficiencies and wasted resources. With AHEAD’s integration, IT operations teams gain immediate visibility into the status of their orders, tracking assets from placement through shipping and delivery, ensuring everything is updated upon arrival. This function is particularly beneficial for large enterprises managing a multitude of assets across various locations, enabling timely and informed decision-making around inventory management.
Centralized Contract Management
For organizations grappling with numerous technology vendors, renewal dates, and ongoing compliance demands, tracking these elements can be daunting. Manual processes often lead to siloed, outdated data that complicates effective lifecycle management. The real-time data exchange afforded by the Hatch and ServiceNow integration centralizes contract management, automatically removing retired assets from the renewals dashboard. This proactive approach significantly mitigates unnecessary costs by preventing the renewal of inactive assets and highlights potential replacements as warranties near expiration.
Justin Formella, senior vice president of digital operations and client applications at AHEAD, stresses the importance of understanding asset utilization, saying, "IT asset management isn't just about knowing what you own – it's about knowing where everything is, how it's being used, and when it needs attention.” This sentiment underlines AHEAD’s commitment to eliminating the costly blind spots that have challenged enterprises for years.
As an Elite ServiceNow Partner with multiple accolades, AHEAD continues to expand its ServiceNow practice, growing by 55% year-over-year. Their expertise enables clients to maximize their ServiceNow investments from strategic planning through implementation and ongoing support. With over 250 dedicated ServiceNow experts and more than 1,100 projects completed, AHEAD is well-positioned to drive forward the digital transformation strategies of numerous organizations.
To explore the Hatch integration further, visit the ServiceNow Store today.
About AHEAD
AHEAD specializes in engineering integrated digital platforms that enhance the operational prowess of organizations worldwide. By combining a consultative approach with technical expertise and innovative solutions, AHEAD accelerates the positive impact of technology across its client base.
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