#USA #New York #AI features #SevenRooms #SuperHuman Hospitality

SevenRooms Launches Innovative AI Features

In an exciting development for the hospitality industry, SevenRooms has unveiled three new AI-assisted features designed to support restaurants in delivering unparalleled guest experiences. With the introduction of AI Responses, AI Feedback Summary, and AI Note Polish, the platform aims to assist operators in not just saving time but also in personalizing their services to meet evolving customer expectations.

In the current context of persistent labor shortages and rising operational costs, it has become critical for restaurant operators to find smart solutions that do not compromise guest satisfaction. This need has been substantiated by a recent study indicating that nearly half of U.S. operators reported enhanced decision-making processes through AI applications. SevenRooms' innovative technologies are poised to eliminate mundane tasks, allowing staff to focus on what truly matters: creating cherished experiences that nurture customer loyalty and enhance revenue.

Introducing the AI Features

AI Responses

This tool allows restaurants to generate tailored, brand-consistent replies to guest emails, messages, and online reviews almost instantly. Each operator can customize the tone, ensuring that communication resonates well with the audience. Notably, restaurants employing AI Responses have observed a 27% reduction in response time to guest feedback and an 80% increase in messages sent within two minutes of drafting a response.

AI Feedback Summary

Gone are the days of sifting through countless reviews. The AI Feedback Summary feature automatically analyzes guest feedback from multiple channels, aggregating weekly insights that highlight emerging trends and suggest operational improvements. This capability not only saves hours but also allows operators to grasp guest sentiment swiftly, promoting more effective coaching of their teams.

AI Note Polish

This feature standardizes and organizes guest notes, transforming scattered information into a streamlined database of actionable insights. As a result, operators can effortlessly personalize service, leading to memorable experiences without the need to disentangle extensive histories of prior interactions.

The Impact of AI on Hospitality

Chloe Zachary, a manager at Innovative Dining Group, noted the significant efficiency boost brought by SevenRooms' features. “AI Responses and AI Feedback Summary have reduced our review response task from 30 minutes to just 5. This shift not only frees up valuable time but also enables us to enhance our in-person service by addressing lowlights more promptly.”

This launch aligns perfectly with SevenRooms’ broader vision of fostering SuperHuman Hospitality™, where technology seamlessly integrates with human touch to build stronger relationships between restaurants and their guests. By integrating these advanced AI tools within their all-in-one platform, SevenRooms is equipping operators with a comprehensive toolkit that covers CRM, marketing, reservations, and more, ultimately leading to a smarter business model.

About SevenRooms

Founded in 2011 and backed by renowned investors like Amazon and Comcast Ventures, SevenRooms serves an impressive array of over 13,000 clients globally, including Michelin-starred restaurants and prominent hotel chains. By continuously innovating its offerings, SevenRooms is committed to helping the hospitality industry not only survive but thrive in an increasingly competitive landscape.

As the dining landscape evolves, SevenRooms is at the forefront of this revolution, bringing together technology and personalized service to elevate every dining experience. For more information, visit SevenRooms.