Ailidge and Dip Complete System Transition for MEO Service 'Customer Co-Bot'

Ailidge Co., Ltd., based in Minato-ku, Tokyo, has recently finalized the transition of its joint service with Dip Co., Ltd., the "Customer Co-Bot for MEO (Map Engine Optimization)," to its proprietary SaaS product. This marks a significant milestone in optimizing in-store customer engagement amidst rising challenges faced by brick-and-mortar businesses.

In recent times, effective information dissemination through Google Business Profile (GBP), Instagram, and other platforms has become essential for attracting customers. However, the persistent issue of labor shortages has made it difficult for many establishments to consistently update their social media channels or respond adequately to customer reviews. With these challenges in mind, Ailidge has leveraged Dip's strong client base and sales capabilities alongside its own application and system development strengths to enhance the service offerings of 'Customer Co-Bot for MEO.' The new system framework was constructed with an aim for gradual transition from January 2026, supplementing high-quality functionality that will improve both efficiency and effectiveness.

The shift to the proprietary system allows for a more agile development and operational structure. To highlight the major achievements in this system transition, a notable feature introduced in May is the "AI Automated Review Response Generation Function." This innovative tool has demonstrated significant improvements in quality and efficiency, addressing some of the common pitfalls seen in existing AI-generated review responses, such as impersonal messages and a lack of alignment with the business's tone.

Ailidge's technology employs a unique feature extraction process that allows the AI to learn from past response data. This means that it can capture the specific "language," "style," and "hospitality attitude (tone and manner)" of each business, generating replies that accurately reflect the unique characteristics of each store.

Fostering Collaboration Between AI and Staff

Understanding the intrinsic value of reviews as critical communication between businesses and customers, Ailidge has opted for a collaborative operational flow. The AI-generated responses are reviewed by staff members before posting, ensuring that the warmth and personal touch of the business is preserved. Statistics from operations since May show that the manual adjustment rate for AI-generated responses is approximately 42.5%, substantially reducing the time staff spend on response generation while still maintaining the essential dialogue with customers that reviews are meant to foster.

Ongoing Feature Enhancements and Future Outlook

In addition to the automated response function, Ailidge is also introducing other features such as simultaneous posting capabilities for GBP and Instagram, as well as immediate notifications for specific reviews through their joint product with Dip, "Baitoru Talk." All these developments aim to capitalize on the synergies of both companies.

The freshly enhanced 'Customer Co-Bot for MEO' has seen steady growth through Dip's extensive sales channels. The service's overall ARR (Annual Recurring Revenue) is projected to reach around 1.2 billion yen, with a remarkable year-on-year growth rate of 43%. This success underscores how Ailidge's revenue-sharing model contributes to boosting its recurring revenue streams. Going forward, the company aims to further elevate the value of its SaaS offerings, playing a crucial role in solving challenges faced by in-store businesses and enhancing their customer attraction capabilities.

For more details on the service, you can visit: Dip's Customer Co-Bot Service.

Ailidge Co., Ltd. specializes in supporting companies with OMO (Online Merges with Offline) initiatives, focusing on retail tech, fintech, and various digital transformation endeavors. With its app business platform "APPBOX" and more than 100 million monthly active users, Ailidge offers comprehensive support from strategic planning and development to marketing initiatives, alongside collaborative projects with its group company Qoil. Explore more at Ailidge's Website.