AiVANTA and Slangit Technologies Forge Partnership for AI Customer Engagement in Arabic Markets

Strategic Alliance for AI Customer Engagement in the Middle East

In a groundbreaking move that promises to reshape customer communication in the Arabic-speaking world, AiVANTA and Slangit Technologies have announced a strategic partnership aimed at developing an advanced AI-powered customer engagement platform. This collaboration combines AiVANTA's innovative personalized video communication capabilities with Slangit’s deep expertise in Arabic dialects and interactive knowledge base solutions.

A New Dawn for Customer Engagement

As the Middle East undergoes a rapid digital transformation, the need for culturally relevant and automated customer communication has never been more critical. This partnership intends to bridge the existing gaps in customer engagement by offering a unified platform that addresses these unique needs at scale.

Under the proposed solution, AiVANTA's intelligent video messaging will integrate seamlessly with Slangit’s Knowledge Base as a Service. Businesses will be able to engage customers across various platforms, including websites, messaging apps, and telephony systems, adapting effortlessly to different regional languages and dialects.

By leveraging AI technologies, this platform aims to transform traditional, siloed customer communication methods into intelligent, interconnected experiences. Sectors like healthcare, banking, insurance, telecom, and e-commerce stand to gain immensely, as the platform can automate support processes, alleviate operational burdens, clarify messaging, and create emotionally engaging, localized journeys for customers.

Strong Foundations in the Region

AiVANTA has a robust presence in India, collaborating with high-profile clients such as ICICI Bank, Bajaj Allianz, Tata Mutual Funds, and Ajax Engineering. The company's recent expansion into the UAE through partnerships with Al-Wathba and Aster Healthcare underscores its commitment to the region. Meanwhile, Slangit Technologies boasts substantial experience with Arabic voice and conversational technologies, having successfully deployed solutions across voice, chat, and IVR platforms.

Visionary Leaders Speak Out

Karan Ahuja, Co-founder and CEO of AiVANTA, expressed enthusiasm about the partnership, stating, "This collaboration represents a pivotal moment for AI-driven multimedia communication in the Middle East. We are excited about the potential impact this platform will have in enhancing customer experiences across the region."

Rabih Chehade, Founder and CEO of Slangit Technologies, echoed this sentiment, adding, "Together, we are crafting seamless, localized experiences that will redefine customer engagement within the Arabic-speaking market. This strategic alignment will allow us to bring forth innovative solutions tailored to our diverse clientele."

As businesses continue to seek ways to adapt in an ever-changing landscape, the AiVANTA and Slangit collaboration signifies an important step towards a more interconnected and intelligent future for customer engagement in the Middle East.

Conclusion

The emergence of this partnership is poised to foster a new era of customer engagement, one that is rooted in cultural awareness and advanced technology. With AiVANTA leading the charge in personalized video communication and Slangit excelling in Arabic dialect expertise, the two companies are well-positioned to transform how organizations communicate with their customers, ultimately enhancing satisfaction and loyalty in the competitive Middle Eastern market.

For More Information

To learn more about this exciting partnership and its implications for customer engagement in the Middle East, follow AiVANTA and Slangit Technologies for updates on their developments and offerings.