#Japan #Tokyo #find #Mitsui Fudosan #chat service

Mitsui Fudosan's Innovative Lost Item Cloud Service

Mitsui Fudosan Commercial Management Co., Ltd., headquartered in Chuo-ku, Tokyo, has announced the implementation of the 'Lost Item Cloud Find' service, developed by Find, Inc. This service aims to elevate customer experience by streamlining how lost items are managed across numerous shopping facilities, including major regional centers like Mitsui Shopping Park Lalaport and Mitsui Outlet Park.

Starting from September 1, 2026, patrons of 42 retail locations managed by Mitsui Fudosan can inquire about lost items through an easily accessible chat system. This innovative approach not only enhances operational efficiency but also significantly improves service quality.

Comments from Mitsui Fudosan

Mitsui Fudosan manages several shopping centers that process approximately 30,000 lost items each month. Previously, address inquiries were primarily handled through phone calls and contact forms, leading to delays and exhaustion for the security staff involved. The integration of the 'Lost Item Cloud Find' service is expected to streamline the registration process and reduce staff workload via a chat-centric solution, fostering higher return rates of lost items for customers.

Additionally, this service is tailored to meet the needs of both domestic residents and international tourists, enhancing convenience and satisfaction. Notably, the chat function offers support in four languages: Japanese, English, Simplified Chinese, and Korean, thus breaking down language barriers for all customers.

Features of 'Find Chat'

What's remarkable about the service is that it does not require any app installation. Users can easily access it through a web browser after a simple email verification. Once logged in, users can immediately start chatting, thereby facilitating quick communication about lost items.

The service will be operational 24/7, with live support available from 9:00 AM to 10:00 PM daily, ensuring that customer needs are addressed promptly. For inquiries received after 9:00 PM, responses will be provided sequentially the following morning, ensuring continuous support.

Shopping Centers Covered by 'Find Chat'

The service will reach multiple locations under the Mitsui brand:

• - Mitsui Shopping Park Lalaport: Includes 20 facilities, like the popular TOKYO-BAY, Koshien, Urban Dock, and more.
• - Mitsui Outlet Parks: Spanning 14 facilities across regions with renowned outlets such as Marine Pia Kobe and Yokohama Bayside.
• - Urban Commercial Facilities: Featuring locations like the Ginza Bellvia building.
• - Lifestyle Parks: Including various supporting centers like Nagareyama.

To initiate the use of the service, customers are encouraged to visit the FAQ section on the official website, which will transition to the 'Find Chat' platform post-launch.

Revolutionizing Lost Item Management

The 'Lost Item Cloud Find' leverages cutting-edge technology to provide solutions for common issues related to lost items. Its service not only enhances communication between users and facilities but also integrates seamlessly with management systems to improve item return rates. The aim is to create a more efficient and user-friendly environment for customers, offering a comprehensive approach from the initial inquiry to potential collaboration with law enforcement for unclaimed items.

This transformative service represents a commitment to building trust between businesses and consumers, ensuring that everyone can navigate daily life with confidence and peace of mind.

For further information about 'Lost Item Cloud Find', visit Find's official website.

Company Profiles

• - Mitsui Fudosan Commercial Management:

- CEO: Osamu Obayashi
- Headquarters: Chuo-ku, Tokyo
- Services: Management and operations of commercial facilities
- Official Website

• - Find, Inc.:

- CEO: Akira Takashima
- Headquarters: Nishi-Shinbashi, Tokyo
- Services: Focused on lost item management solutions and technology integration
- Official Website