DoorDash Welcomes Otter as a Preferred Integration Partner to Enhance Restaurant Operations

DoorDash Partners with Otter to Streamline Restaurant Operations

In a significant announcement at the National Restaurant Association Show held in Chicago, DoorDash revealed its new Preferred Integrations Partner Program, and proudly recognized Otter as one of the inaugural partners. This new initiative is designed to aid restaurants in navigating the complex technology landscape by spotlighting service providers with reliable and high-performing integrations.

Otter is a robust tool tailored for the modern restaurant environment, helping streamline operations and improve delivery performance. By integrating various ordering channels and providing essential analytic tools, Otter is poised to help restaurant owners not only boost their efficiency but also enhance their revenue. The inclusion of Otter in this program is a validation of its commitment to enhancing restaurant operations by offering secure and stable performance.

According to Ruth Isenstadt, Head of U.S. Restaurants at DoorDash, the program was created to simplify the process for restaurant owners. Many have expressed their frustration in trying to identify tech partners and comprehend how different integrations might benefit their specific operations and customer experiences. Isenstadt emphasized the program’s objective: allowing merchants to confidently choose a tech partner that best fits their needs.

Otter has invested years in developing flexible tools that cater specifically to restaurant operators. The platform encompasses everything from point-of-sale (POS) systems to financial analytics, enabling restaurants to incorporate delivery into their everyday operations seamlessly. Ashvin Kumar, CEO of Otter, remarked on the significance of this certification, expressing pride in supporting restaurant operators with advanced tools that foster business growth.

Real Impact Across the Industry
Operators across the United States are already experiencing positive changes. A noteworthy example is Jim's Burgers, a beloved establishment in Los Angeles with over three decades of history. After adopting Otter’s services, the restaurant has reported significant improvements: a 23% increase in order volume, a 17% boost in gross sales, and an astonishing 78% reduction in canceled orders.

Gus Frousakis, the owner of Jim's Burgers, noted the importance of adapting to changing customer expectations. He praised Otter for fostering a seamless integration of in-store and delivery operations, demonstrating that Otter is not only a tech provider but a crucial partner in navigating the evolving demands of the food industry.

Otter has successfully processed over a billion orders in more than 40 countries and maintains integrations with numerous other platforms, solidifying its reputation as an expert in the restaurant tech field. The strategic collaboration with DoorDash signifies a commitment to enhancing the overall customer experience in the restaurant industry. Ankit Gupta, Head of Product at Otter, emphasized that unlike many traditional systems, Otter is designed with all ordering channels in mind, making delivery an essential revenue generator rather than an afterthought.

As businesses continue to adapt and innovate, Otter’s suite of tools stands out as a beacon for restaurants seeking to maximize their operational potential. With the backing of DoorDash and a commitment to excellence, Otter is paving the way for restaurants to serve smarter in today’s fast-paced market. For those interested in discovering more about how Otter can transform their business, visit tryotter.com.

About the Companies

About Otter

Otter is a pioneering solution in the restaurant tech landscape, providing sophisticated tools that unify multi-channel orders and streamline operations. By enhancing management capabilities and increasing efficiency, it supports restaurants worldwide in achieving their operational goals. From major chains to local eateries, Otter's technology ensures they stay competitive and customer-focused.

About DoorDash

DoorDash, founded in 2013, has become a leading local commerce platform, driving growth and innovation in businesses of all types. This partnership with Otter indicates the continued evolution and responsiveness of the food delivery market, reinforcing DoorDash's commitment to enhancing local economies across over 30 countries.