#Japan #Tokyo #AI Development #Shinka Corporation #Kaiwacura

Shinka Corporation's Vision for 2026

As the New Year dawns, Shinka Corporation, headquartered in Chiyoda, Tokyo, and led by CEO Takahiro Ejiri, extends heartfelt New Year greetings. Reflecting upon 2025, it’s evident that the year was marked by significant turbulence on a global scale, surpassing headlines with effects originating from the Trump tariffs that rattled the world economy. The ramifications reached Japan’s businesses, inducing a cascade of impacts.

Interestingly, 2025 was not just a year of economic challenge but also a transformative political epoch in Japan with the inauguration of the nation's first female Prime Minister, catalyzing a pivotal shift within the political and social landscapes. Amidst this turmoil, AI surged into prominence, cementing its role as an indispensable asset in daily business operations. One can argue that there wasn’t a single day devoid of AI’s influence, which also gave rise to intensified anxieties—prompting the pervasive sentiment of “not wanting to fall behind in the AI race” across society.

These monumental shifts brought about by AI open avenues of opportunity for industries, and Shinka views it as a prime moment to reassert its commitment to strengthening its business foundation through substantial organizational reform. Key initiatives include establishing a dedicated business unit for the automotive sector, restructuring direct sales teams, and setting up ventures in the real estate domain—efforts that underscore focused strategies.

In hiring, Shinka is making significant adjustments, led by an initiative to expand its workforce primarily with high-level talent. From a team size of 55 individuals in 2024, the aim is to grow to around 80 by the end of 2025, laying a solid groundwork for business expansion. The team has been crucial, and deep gratitude is extended to all who embarked on this journey.

Furthermore, 2025 marked a year of intensive AI development for Shinka. The company aggressively pushed forward three key initiatives: releasing new AI functionalities monthly, enhancing AI-driven development processes, and promoting AI applications within internal operations. Notably, the monthly AI feature releases included innovations like conversation data summarization and complaint assessments, leveraging accumulated data to garner high praise for their effectiveness.

Viewing the future with clear vision, Shinka has positioned 2026 as the “Year of Committing to AI,” planning substantial investments in AI technologies. The focus will be on deep analytics of conversational data, integrating multiple channels for comprehensive analysis, and extracting intricate behavioral cues recognized by seasoned sales professionals in order to refine communication experiences.

As Shinka approaches its third year since going public, the journey is not perceived as a total leap forward, creating a feeling of a constant strive towards greatness. Thus, the ambition is to accelerate AI investments in 2026, speed up business growth, and consider strategic partnerships or M&A opportunities as necessary to propel the organization forward.

Introducing Kaiwacura
Kaiwacura is Shinka’s next-generation communication platform designed to manage customer conversations in the cloud. It organizes communication history from various channels like phone, email, SMS, and LINE on a per-customer basis. This structure prevents knowledge from being siloed with specific individuals, allowing for high-quality customer interactions by any team member.

Calls, regardless of whether they come from a landline or mobile, can be recorded without time limitations. Additionally, AI automatically transcribes and summarizes these recordings. AI also facilitates quality assessments of conversations, enabling businesses to alleviate the burden of handling complaints while simultaneously supporting high-quality customer service operations.

Since its debut in August 2014, Kaiwacura has been implemented in over 3,000 companies across more than 6,000 locations, boasting an incredible retention rate of 99.9%. Recently, the platform received accolades such as the “2023 Winter Leader” award in the CTI category from ITreview and recognition as a “Good Service” provider in the inbound call center system segment of the BOXIL SaaS AWARD Winter 2023, further solidifying its reputation in the industry.

For more information about the next-generation communication platform Kaiwacura, please visit the official site.

Company Overview

• - Name: Shinka Corporation (TSE Growth: 149A)
• - CEO: Takahiro Ejiri
• - Head Office: 3-17 Kanda Nishikicho, Chiyoda-ku, Tokyo, 101-0054, Japan
• - Established: January 8, 2014
• - Business Activities: IT-based system planning, development, operations, cloud service product planning, development, sales, and IT consulting
• - Capital: 394 million yen
• - Employee Count: 71 as of September 2025
• - Website: Shinka Official Site

Related Sites:

• - Kaiwacura Official Site
• - Kaiwacura Media
• - Car Connect
• - Shinka on Note
• - Shinka on X