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OpenText and Fiserv: Pioneering Information Management in Financial Services

In the evolving landscape of financial services, effective information management is crucial for regulatory compliance and operational efficiency. OpenText™, a renowned leader in secure information management, has partnered with Fiserv, a powerhouse in payments and financial technology, to revolutionize how financial institutions manage their content. This collaboration was recently showcased at the Fiserv Forum Client Conference held on September 29-30, 2025, where they unveiled Content Next, an AI-powered solution designed specifically for financial institutions.

Redefining Information Management

Content Next moves beyond traditional document storage to offer intelligent, automated content workflows. Built upon OpenText's state-of-the-art multi-tenant SaaS platform, known as Core Content Management, this solution aims to streamline banking operations, significantly reducing manual tasks while enhancing the overall experience for employees and customers alike.

Sandy Ono, Executive Vice President and Chief Marketing Officer at OpenText, remarks, "Content Next is not just a repository; it's a catalyst for intelligent work. Our embedded AI tools and customizable role-based workspaces enable financial institutions to access insights faster and improve customer interactions. Employees can utilize content in context and AI-driven insights to achieve greater efficiency."

This innovative solution aims to bring a single source of truth to financial operations, ensuring compliance, governance, and scalability. Furthermore, Content Next seamlessly integrates with widely-used platforms like Microsoft 365 and Google Workspace, enabling a smooth transition for users accustomed to these environments.

Enhancing Operational Efficiency

In a financial industry increasingly reliant on efficiency, the capabilities of Content Next are integrated natively to offer advanced functionalities, such as AI-driven search capabilities that allow banks and credit unions to rethink workflows surrounding loan processing, deposit management, and numerous other areas critical to their operations. Whitney Russell, President of Digital and Financial Solutions at Fiserv, states, "Content Next redefines operational efficiency for banks and credit unions. Our collaboration with OpenText will translate enterprise content management capabilities powered by AI into tangible benefits for our clients."

Addressing AI and Data Complexity Challenges

The partnership between OpenText and Fiserv reflects a strategic alignment to meet the growing demands of the financial sector, especially as organizations face rising challenges related to the scale and complexity of financial data, especially in the context of emerging technologies like AI and quantum computing. Research from OpenText and the Ponemon Institute indicates that a significant portion of IT leaders lack alignment in their IT goals with AI strategies, highlighting the need for robust frameworks that not only safeguard sensitive information but also enable future innovations.

OpenText and Fiserv assure their clients that their combined expertise in content management, governance, and financial services will create new opportunities for increased efficiency, regulatory compliance, and enhanced customer engagement in a rapidly changing environment.

Looking Ahead

The unveiling of Content Next showcases the commitment of both companies to providing the finance sector with cutting-edge solutions tailored to their specific needs and challenges. As the technological landscape continues to evolve, the potential for AI in transforming content management practices offers exciting possibilities for improved decision-making and operational agility.

Both companies aim to expand their initiatives to further address the needs of financial institutions now and in the future. As this collaboration progresses, it is clear that OpenText and Fiserv are paving the way for a more integrated, efficient, and customer-focused approach to managing financial data and operations. Expect to see more innovations from this partnership in the near future, with Content Next making its debut soon.

For more updates, visit OpenText's official site and keep an eye on developments from Fiserv as they continue to push the boundaries of what's possible in financial technology and content management.