#Canada #Montreal #Amadeus #ASQ Awards #Airports Council International

Celebrating Exceptional Airports: The ASQ Awards of 2024

In a world where customer service is increasingly at the forefront of the travel experience, the annual ASQ Awards, organized by Airports Council International (ACI) World in partnership with Amadeus, has once again revealed which airports are making the grade. These prestigious awards are based on extensive surveys conducted with travelers, providing valuable insights into what airports are doing right when it comes to passenger experience.

ASQ Awards: A Reliable Measure of Success

The ASQ Awards are recognized as one of the industry's most reliable global measurement programs, specifically designed to assess airport experiences. This program not only collects real-time feedback from passengers through live surveys but also employs a stringent methodology that enables fair comparisons among airports worldwide. With the completion of almost 700,000 surveys in 2024 alone, it is evident that these awards represent a truly global perspective on airport services.

A Decade of Elevation: Recognizing Excellence in Customer Service

This year, the ASQ Awards celebrated a remarkable milestone by awarding a record total of 181 awards to 95 different airports across the globe. These awards serve to honor airports that demonstrate an unwavering commitment to providing outstanding passenger experiences. Categories this year include:

• - Best Airports by Size and Region
• - Most Engaged Staff
• - Easiest Airport Access
• - Best Overall Airport
• - Cleanest Airport
• - Top Arrival Airports

Regional Highlights: A Testimony to Global Standards

Some airports excelled in all five departure categories, showcasing their dedication to global service standards. Noteworthy winners include:

• - Africa: Blaise Diagne International Airport, Dakar
• - Asia-Pacific: Beijing Daxing International Airport, Changi Airport Singapore
• - Europe: Milas-Bodrum Airport, Fiumicino Airport, Rome
• - Latin America: Chihuahua International Airport, Mazatlán International Airport, Monterrey International Airport
• - Middle East: Salalah Airport
• - North America: Gerald R. Ford International Airport, Greenville-Spartanburg International Airport

Roll of Excellence: A Testament to Consistency

This year, ten exemplary airports were inducted into the ACI World Director General's Roll of Excellence. This honor acknowledges airports that have consistently performed at a high level over the past decade. Among the inductees are prominent names such as:

• - Alicante-Elche Airport
• - Beijing Daxing International Airport
• - Copenhagen Airport
• - Hartsfield-Jackson Atlanta International Airport
• - Salalah Airport

ACI World’s Director General, Justin Erbacci, remarked, “In today’s fast-paced world, where passenger expectations are higher than ever, airports must constantly push the boundaries of service to stay ahead. The 2024 ASQ Awards honor airports that create unforgettable, seamless experiences that redefine the travel journey.”

A Vision for the Future

As the airline industry stands on the precipice of transformative innovations, Amadeus’ Executive Vice President, Rudy Daniello, highlighted the potential for radical changes in processes and technology systems that can reshape the travel experience. Envision a world where check-ins are streamlined and visa processes are entirely digital, resulting in less time spent in lines. The prospect of more personalized services and mobile agents reimagines how airports can cater to travelers moving forward.

Looking Ahead: The 2024 ASQ Awards Ceremony

Set to take place at the ACI World Airport Experience Summit in Guangzhou, China, from September 8 to 11, 2025, the ASQ Awards ceremony will gather industry leaders and innovators to discuss the future of customer and employee experiences. The event promises to provide an engaging environment for sharing insights and strategies that will shape the next era of airport service excellence.

About Airports Council International

Airports Council International (ACI) is the global trade representative of airports, comprising regional organizations across the globe. With over 830 members operating 2,181 airports in 170 countries as of January 2025, ACI champions the interests of its members to ensure a safe, efficient, and environmentally sustainable global air transport system.

About Amadeus

Amadeus is dedicated to enhancing the travel experience by fostering innovations that benefit individuals, places, and the planet. Its mission is to reshape travel, bringing greater connectivity and simpler processes to the global travel and hospitality ecosystem.

As we reflect on the achievements of the best airports globally, we eagerly await the innovations and developments that will emerge in the near future, cultivating an even better travel experience for all.