West Monroe Acknowledged as Notable Vendor in Forrester’s 2025 OCM Services Report
In a significant acknowledgment of its expertise, West Monroe, a renowned global consulting firm focusing on business and technology, has been highlighted as one of the notable vendors in Forrester's recent report titled "The Organizational Change Management (OCM) Services Landscape, Q4 2025." This annual assessment offers a comprehensive overview of 26 service providers to assist organizations in navigating complexities and enhancing stakeholder value today.
Facing an era increasingly shaped by technological advancements, particularly in the realm of Artificial Intelligence (AI), West Monroe positions itself as a key player in guiding organizations through the intricacies of change management. Their insights reveal a startling statistic: only 16% of U.S. professionals are currently leveraging AI in their daily work, highlighting a critical gap in readiness among organizations as they transition to more tech-driven methodologies. Moreover, the Harvard Business Review notes that a mere 12% of major change initiatives yield sustained results. These challenges underscore the necessity of proficient organizational change management strategies to equip employees with the skills and confidence essential in today's evolving work environments.
"Organizational change management serves as the bedrock for actualizing the benefits of every transformation, especially as AI accelerates workforce disruptions," remarked Dave Hilborn, who leads West Monroe's Organization & People practice. The firm takes pride in earning recognition from Forrester, which they believe highlights their commitment to supporting clients in confidently navigating transformative changes. Their mission is clear: to expedite the realization of tangible results for organizations while ensuring those outcomes have longevity.
To achieve this, West Monroe employs a multifaceted approach that includes:
The impact of West Monroe's interventions is evident across diverse industries including private equity, healthcare, financial services, and energy utilities. Some notable achievements include:
West Monroe's Organizational Change Management practice, since its inception in 2012, has successfully delivered more than 500 projects, backed by a dedicated team of over 100 professionals. Additionally, the firm expanded its capabilities through the 2022 acquisition of 71Change, a change management consultancy. Forrester's report encompasses providers adept at handling scenarios such as cultural transformations, mergers and acquisitions, organizational restructuring, digital transformations, and workforce transitions.
In conclusion, West Monroe's recognition in this pivotal report underlines the firm’s vital role in empowering organizations to tackle contemporary challenges head-on while ensuring that they build resilience and sustain growth in an increasingly digital and complex business landscape. For more information regarding West Monroe's Organizational Change Management offerings, potential clients have the opportunity to explore their services further by visiting their website.
Facing an era increasingly shaped by technological advancements, particularly in the realm of Artificial Intelligence (AI), West Monroe positions itself as a key player in guiding organizations through the intricacies of change management. Their insights reveal a startling statistic: only 16% of U.S. professionals are currently leveraging AI in their daily work, highlighting a critical gap in readiness among organizations as they transition to more tech-driven methodologies. Moreover, the Harvard Business Review notes that a mere 12% of major change initiatives yield sustained results. These challenges underscore the necessity of proficient organizational change management strategies to equip employees with the skills and confidence essential in today's evolving work environments.
"Organizational change management serves as the bedrock for actualizing the benefits of every transformation, especially as AI accelerates workforce disruptions," remarked Dave Hilborn, who leads West Monroe's Organization & People practice. The firm takes pride in earning recognition from Forrester, which they believe highlights their commitment to supporting clients in confidently navigating transformative changes. Their mission is clear: to expedite the realization of tangible results for organizations while ensuring those outcomes have longevity.
To achieve this, West Monroe employs a multifaceted approach that includes:
- - AI Adoption: They assist organizations in addressing the unique challenges associated with AI integration, offering training and communication strategies that build clarity and confidence.
- - Vision & Value Definition: Collaborating with leadership to articulate transformation goals, ensuring alignment from top-level management down to frontline employees.
- - Organizational Alignment: Conducting readiness assessments and customizing plans to sync culture, governance, and operational structures effectively.
- - Sustained Change Management: Setting up oversight processes and measurement frameworks that maintain engagement and enhance value beyond the initial implementation phase.
The impact of West Monroe's interventions is evident across diverse industries including private equity, healthcare, financial services, and energy utilities. Some notable achievements include:
- - Aiding a mid-market bank in generating over $100 million in new deposits, achieving a remarkable 96% platform adoption rate, and realizing annual cost savings of $550,000 through a comprehensive digital revamp coupled with structured change management strategies.
- - Supporting a large investor-owned utility in formulating a three-year IT workforce strategy projected to save $65 million, while simultaneously reducing the average time to fill positions by 80% and diminishing dependency on contingent labor.
- - Assisting a global workforce management company to unlock over $75 million in value by streamlining 10+ processes and implementing over 15 AI-enabled solutions, ultimately cutting costs, minimizing manual efforts, and allowing for increased scalability.
West Monroe's Organizational Change Management practice, since its inception in 2012, has successfully delivered more than 500 projects, backed by a dedicated team of over 100 professionals. Additionally, the firm expanded its capabilities through the 2022 acquisition of 71Change, a change management consultancy. Forrester's report encompasses providers adept at handling scenarios such as cultural transformations, mergers and acquisitions, organizational restructuring, digital transformations, and workforce transitions.
In conclusion, West Monroe's recognition in this pivotal report underlines the firm’s vital role in empowering organizations to tackle contemporary challenges head-on while ensuring that they build resilience and sustain growth in an increasingly digital and complex business landscape. For more information regarding West Monroe's Organizational Change Management offerings, potential clients have the opportunity to explore their services further by visiting their website.
Topics Business Technology）
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