VXI Global Solutions Expands Operations in Egypt with New Contact Center Growth

VXI Global Solutions Expands Operations in Egypt

VXI Global Solutions, a prominent name in customer experience (CX) and business process outsourcing (BPO), is making substantial strides in its operational footprint within Egypt. Recently, the company announced the creation of hundreds of new contact center seats at its facility in the country, a significant milestone since the site's launch in March 2024. This expansion reflects a broader strategy to grow its workforce to over 5,000 employees by 2028.

During the expansion announcement, a high-profile delegation, including H.E. Dr. Amr Talaat, Egypt's Minister of Communications and Information Technology, visited the VXI site. They were joined by notable figures such as Ahmed El-Zaher, CEO of ITIDA, and VXI's top executives, Ryan Collins and Ahmed Bahgat. The visit underscored the importance of this expansion as part of national effort to enhance Egypt's standing as an outsourcing destination.

Dr. Talaat emphasized the Ministry's commitment to fostering a competitive and sustainable ICT business landscape in Egypt. This commitment is evident through ongoing investments in digital skills and talent development, as well as efforts to create a business-friendly environment conducive to growth and innovation. The Minister stated, "Our engagement with global companies like VXI underscores the Ministry's commitment to fostering a thriving and competitive ICT business environment in Egypt. We continue to develop a business-friendly ecosystem that supports growth, innovation, and talent development."

VXI's COO, Ryan Collins, discussed the immense potential Egypt holds as an outsourcing hub. He expressed that the growth of operations in Egypt is not just about cost-effectiveness but also about access to a multilingual talent pool and strategic connections to markets across Europe, the Middle East, and Africa (EMEA). The expansion is a testament to the strengths of local teams and talent quality available in the Cairo region, which has seen nearly 1,000 seats added since its inception.

"Our expansion in Egypt reflects the incredible potential of the region—both as a cost-effective location and a hub of multilingual talent," Collins stated.

Ahmed El-Zaher echoed this sentiment, recognizing VXI's growth as aligned with the industry's vision for expanding digital exports and strengthening the digital economy's role in Egypt's GDP. He noted that Egypt is positioned well with its stable business environment, advanced digital infrastructure, and a diverse talent pool that appeals to foreign investors and global enterprises seeking effective service delivery centers.

Furthermore, VXI's VP Operations for Egypt and the MEA region, Ahmed Bahgat, appreciated the substantial opportunities opened up by the Egyptian government for the BPO sector. He stressed that VXI's current initiatives place Egypt among the top three attractive destinations for foreign investments in the industry.

With the ongoing support from the Egyptian government, VXI Global Solutions is poised to grow further, planning additional investments and potentially establishing more operations across the region.

Conclusion

The growth trajectory of VXI Global Solutions in Egypt exemplifies the nation’s emergence as a preferred outsourcing hub. With a blend of governmental support, investment in digital skills, and a growing talent pool, Egypt is quickly shaping up to be at the forefront of the global BPO landscape. This development not only benefits VXI but also contributes to the overall economic growth and international standing of Egypt in the outsourcing sector.

For more information about VXI Global Solutions, visit www.vxi.com.