#Japan #Tokyo #Fourglobe #Acrete #Kepler

Acrete and Fourglobe Team Up for Automotive Customer Management

Acrete Inc., based in Chiyoda, Tokyo, has partnered with Fourglobe Inc., also located in Tokyo, to offer an integrated customer management service named "Kepler" tailored for auto dealerships. Slated for implementation in early 2025, the service introduces features for sending messages via LINE and SMS, leveraging their jointly developed solution, "SMS Connect for LINE." This collaboration marks a significant step in enhancing customer communication in the automotive sector.

Innovative Customer Management with Kepler

The Kepler service stands out by employing license plate recognition technology to automatically identify and display customer information within dealerships. Currently, it is being utilized by 148 companies across 1,323 locations, including major brands like Toyota, Lexus, Audi, and VW. This service integrates a data linkage feature with reservation and LINE services, allowing for centralized management of customer data, something traditional systems struggled to achieve.

Previously siloed customer information, reservation systems, and communication tools are now consolidated, empowering dealership staff to offer tailored services to individual customers effectively.

Revolutionizing Customer Touchpoints with Integrated LINE and SMS

The newly introduced "SMS Connect for LINE" utilizes Acrete's patented messaging delivery system, which incorporates technology enabling seamless distribution to both LINE and SMS platforms. Traditionally, the automotive sales industry managed these channels separately, requiring complex processes based on customer's preferred communication method. The new service ensures reliable message delivery to over 99 million LINE users and 120 million mobile phone users, maximizing customer convenience and achieving higher reach rates. Messages via LINE can be sent regardless of whether the user has added the dealership as a friend, while non-Line users receive messages via SMS, enhancing the customer communication experience.

Streamlining Operations and Enhancing Customer Satisfaction

The implementation of this innovative system brings tangible benefits to dealerships:
1. Operational Efficiency: Previously manual distribution tasks for LINE and SMS can now be executed with a single request, significantly reducing staff workload.
2. Enhanced Customer Experience: Customers can book appointments and send inquiries without being constrained by dealership operational hours. The service supports over 90 types of notification templates for reminders and essential information related to their services, ensuring timely updates for customers.

A Robust Technological Foundation

Fourglobe has been recognized as a Technology Partner by LINE Yahoo and has expertise in both mini-app development and communication solutions. Meanwhile, Acrete is a pioneer in the SMS delivery space in Japan, having supplied services since 2003. With their extensive operational history and proven track record of high-quality, secure services, they have consistently been at the forefront of SMS innovations.

Future Prospects

The service has already begun its deployment in Toyota dealerships, and there's an ambitious plan to expand its reach throughout the automotive industry. The combination of number plate recognition and advanced communication systems aims to accelerate digital transformation and improve customer satisfaction across the sector.

Both companies are committed to further enhancing integrated solutions concerning customer data management and communication efficiency for automotive dealerships, thus leading the way for digital transformation in the industry.

About Acrete Inc.

• - Founded: May 2014
• - Headquarters: 3-28-5 Kanda Ogawabmachi, Chiyoda, Tokyo
• - CEO: Koji Kabumoto
• - Stock Number: 4395 (Tokyo Stock Exchange Growth)
• - URL: Acrete

Acrete is recognized for its reliability as a pioneer in corporate SMS services since 2003, developing a large-scale, high-quality, and secure distribution platform utilized by major firms worldwide.

About Fourglobe Inc.

• - Founded: October 2, 2006
• - CEO: Hiroaki Hatano
• - Location: 2-14-5 Kamioosaki, Shinagawa, Tokyo
• - URL: Fourglobe

Fourglobe is distinguished as a Technology Partner of LINE since 2022, possessing extensive knowledge in service development and sales for LINE applications.

For Inquiries:
Acrete Public Relations: [email protected]
Fourglobe: Contact via their website.