#United States #San Mateo #AWS Marketplace #Yellow.ai #AI Agents

Yellow.ai Unveils AI Agents on AWS Marketplace

In a major development for the realm of artificial intelligence, Yellow.ai has officially introduced its Enterprise-grade AI Agents for employee experience (EX) and customer experience (CX) in the newly established AI Agents and Tools category within AWS Marketplace. This pivotal release allows customers to effortlessly explore, purchase, and implement Yellow.ai’s AI solutions directly through their AWS accounts, significantly enhancing the agent-centric workflows.

Yellow.ai is a front-runner in providing conversational AI solutions that simulate genuine human interactions at a large scale. The company's AI Agents are designed to optimize various communication channels, including voice, chat, and email, across more than 35 channels available in over 135 languages. With such capabilities, organizations can streamline operations, enhance customer satisfaction, and ensure continuous support 24/7 with reduced engineering efforts.

Raghu Ravinutala, the co-founder and CEO of Yellow.ai, emphasized the platform's significant benefits, stating, "The Yellow.ai platform enables brands to connect with their customers wherever they are through conversational virtual assistants designed for speedier conversions and enduring loyalty.” He pointed out how AI can manage up to 70% of queries autonomously, seamlessly transitioning to human agents when the situation demands.

Industries such as retail, banking, financial services, and utilities are capitalizing on these AI capabilities. Many are already automating up to 90% of customer interactions, leading to a remarkable 40% increase in customer satisfaction scores while effectively redirecting routine inquiries, showcasing the tangible impact of enterprise-level AI agents.

Key Features of Yellow.ai's AI Agents

Yellow.ai's new AI Agents are equipped with essential features designed to enhance efficiency:

• - Omnichannel Automation: Capable of supporting communication across 35+ channels, allowing organizations to engage with clients on their preferred platforms.
• - User-Friendly Agent Builder: The no-code/low-code platform allows users to create agents with a visual workflow builder, enhancing the ease of operation.
• - Broad Integrations: The solution offers over 150 integrations with major enterprise systems, including CRM, IT Service Management (ITSM), and Enterprise Resource Planning (ERP), simplifying the deployment of AI functionalities.

With the integration of these AI Agents and Tools in AWS Marketplace, the procurement of AI solutions is streamlined. Clients can engage in quicker purchase processes, reducing time spent on evaluating vendors and negotiating terms. The centralized structure via AWS accounts ensures robust oversight regarding licensing, payments, and access control.

Yellow.ai is available as a Software-as-a-Service (SaaS) hosted solution on AWS, fully compliant with standards such as the Model Context Protocol (MCP) for seamless orchestration across different services within AWS environments.

As the demand for advanced AI solutions grows, Yellow.ai continues to stand at the intersection of technology and customer service innovation. Their multi-LLM architecture supports over 100 enterprise integrations and processes over 16 billion conversations annually, enabling businesses to bring products to market quicker while providing enriched customer experiences that foster long-term loyalty.

A significant player in the market since its inception in 2016, Yellow.ai has expanded its influence, powering interactions across 1,300 enterprises globally, including well-known brands such as Sony, Domino's, Decathlon, and Hyundai.

For those interested in learning more about the capabilities of Yellow.ai's Enterprise-grade AI Agents for EX & CX available through AWS Marketplace, further details are accessible via their AWS listing.