#Japan #Tokyo #TimeLeap #RURA #Kentaro Okuno

Web Front-End Expert Kentaro Okuno Joins TimeLeap as Technical Advisor

In a significant development, TimeLeap Inc., headquartered in Chiyoda, Tokyo, has officially announced the appointment of Kentaro Okuno as its technical advisor. Okuno, who also serves as the CEO of Qlessware Inc., is a seasoned expert in web front-end development with extensive knowledge and experience in web application development and software design.

Addressing Challenges in the Service Industry

TimeLeap is committed to resolving issues faced by the service industry, including labor shortages, by offering its innovative remote customer service solution, RURA. This service aims to streamline store operations by consolidating certain customer service tasks at remote locations. Through this strategy, TimeLeap seeks to improve the efficiency of operations, enhance service quality, and mitigate regional disparities in service delivery.

Expertise of Kentaro Okuno

With over 13 years of experience in TypeScript development, Okuno brings over a decade of experience as a lead engineer and architect. His specific expertise in front-end technologies, particularly TypeScript and React, positions him as a valuable asset to the TimeLeap team. He is also known for his proficiency in designing large-scale web applications and executing effective refactoring and architectural design.

His role will involve providing technical advice focused on RURA's further quality stability and long-term growth, leveraging his vast knowledge in software architecture and design principles. TimeLeap is currently advancing its next-generation application infrastructure to support future business expansion, and Okuno will play a critical role in this endeavor.

Enhancing RURA’s Development and Maintenance

RURA has been in continuous development since its inception, with plans to enhance its overall quality, productivity, and maintainability. Okuno's responsibilities will include guiding the refactoring and re-architecture of existing systems to ensure a robust development framework that supports RURA's stable and sustainable growth over the long term.

About RURA

RURA is designed to offer remote customer service via the internet, allowing staff to connect with customers from remote locations. The service not only facilitates face-to-face communication through staff visible on screens but also permits interactions via avatars. This innovative approach enables a small team of employees to manage customer interactions across multiple locations, exemplified by a case where three staff members handle front desk operations for around thirty stores.

By enabling customer service operations to be conducted remotely, RURA enhances operational efficiency and addresses workforce shortages while advancing new working models in the customer service domain.

For more details on RURA, please visit TimeLeap RURA.

About TimeLeap Inc.

Established on June 3, 2019, TimeLeap Inc. aims to create a world where people can devote their time to the most important things. Through its innovative remote customer service platform, RURA, the company assists in improving operational efficiency, addressing labor shortages, and promoting new work styles in customer service.

Company Overview

• - Name: TimeLeap Inc.
• - Established: June 3, 2019
• - Capital: 935.84 million JPY (including capital reserve)
• - Location: 3F Iron Building, 1-9-1 Iwamotocho, Chiyoda, Tokyo
• - Business: Development and provision of remote customer service