#Japan #Tokyo #Japan Travel #Bounce #LUGGAGE EXPRESS

JTB and Bounce Initiate System Integration for Baggage Delivery

In a groundbreaking partnership, JTB Corporation, headquartered in Minato, Tokyo, and Bounce Inc., based in San Francisco, California, have started system integration between their respective baggage services. This collaboration connects Bounce’s international luggage storage platform with JTB’s `LUGGAGE EXPRESS`, paving the way for seamless baggage handling for international travelers in Japan.

Background of the Collaboration

As the number of inbound tourists to Japan continues to rise, so does the need for convenient travel options, particularly for those traveling with large pieces of luggage. The concept of 'hands-free travel' is gaining momentum; however, many accommodations face challenges related to multi-lingual support for baggage handling, paperwork, and logistics. This increased operational burden presents significant challenges for hotels and service providers.

Purpose of the Partnership

The primary objective of the integration is to improve the convenience for international tourists while simultaneously reducing the operational strain on accommodations. Using the global app familiar to users, travelers will have access to multi-lingual guidance, enabling them to arrange baggage delivery entirely from their smartphones. This innovation eliminates the need for tedious processes at front desks, allowing staff to focus solely on handing over luggage to delivery personnel. Beginning today, hotels in the Tokyo, Kyoto, and Osaka areas are being invited to participate in this early rollout, which is planned to launch in September 2026.

Details of the Services Offered (Scheduled for September 2026)

International visitors will be able to select 'Bounce Delivery' within the Bounce app, where they can enter their dropping point, date for delivery, destination (whether a hotel or airport), and the number of bags. Payment can be completed directly within the app, finalizing their arrangements in just a few taps. Two main services designed for inbound tourists include:

1. Same-Day Long-Distance Delivery via Tokaido Shinkansen: This service facilitates inter-city travel between Tokyo, Kyoto, and Osaka. Travelers can drop off their baggage in the morning and have it waiting for them at their accommodation in another city by evening.

2. Same-Day Airport Delivery: For those using bustling Tokyo, travelers can have their dropped-off luggage delivered directly to either Haneda or Narita Airport, making it easy to collect their bags from the check-in counter before boarding.

Roles of Each Company

This collaboration achieves the visionary goal of creating a luggage storage app that doubles as a delivery service. To realize this, both JTB and Bounce have delineated essential roles:

• - JTB: Responsible for logistical infrastructure and integration systems, JTB will handle practical arrangements for timely deliveries between cities and directly to airports. They will also provide a linkage system that ensures partner companies can efficiently utilize this delivery network.

• - Bounce: As the appointment portal and multi-lingual support channel for travelers, Bounce will present a dedicated booking interface within the widely used baggage storage app. Bounce will manage all reservations, providing customer support in multiple languages, and facilitate the payment process for inbound visitors.

About `LUGGAGE EXPRESS`

`LUGGAGE EXPRESS`, launched by JTB, is a baggage delivery platform designed to streamline logistics for both international and domestic travelers. By systematizing intercity deliveries through the Tokaido Shinkansen and facilitating direct airport deliveries, it ensures smooth integration with various travel services while aiming to enhance the 'hands-free travel' experience and address concerns related to over-tourism.

For more details, visit the official `LUGGAGE EXPRESS` site. More Information Here

About `Bounce`

Founded in 2019 in San Francisco, `Bounce` has emerged as one of the largest luggage storage platforms globally, connecting travelers needing temporary storage to venues offering safe spaces. Now operating in over 4,000 cities and 32,000 locations worldwide, Bounce offers its services across Japan in cities such as Tokyo, Osaka, Yokohama, and Fukuoka. Visit Bounce Official Site

Future Outlook

The collaboration intends to extend integration efforts to short-term rental platforms as well. Enhanced delivery options will be explored at various travel touchpoints, accelerating the growth of this innovative platform.

Note: The term 'world's largest' is based on an internal survey conducted by Bounce as of July 2025.