#United States #Columbus #Donatos Pizza #Revmo AI #Voice Ordering

Donatos Pizza Partners with Revmo AI for Voice Ordering

In a groundbreaking initiative, Donatos Pizza has collaborated with Revmo AI to integrate a cutting-edge voice ordering system across its 174 locations. This partnership aims to enhance both customer experience and operational efficiency. Launched in June 2025, the deployment follows an exhaustive selection process for a reliable voice technology provider, aimed at automating telephone orders.

Significant Achievements

The results of this innovative approach have been remarkable. Since going live, Donatos has recorded a staggering 301,388 calls handled through voice AI up until August 2025. Notably, the AI system achieved a 71% order conversion rate, far exceeding the previous benchmark of 58%. Moreover, an impressive 99.9% order accuracy was maintained, ensuring customers receive exactly what they ordered.

Kevin King, President of Donatos Pizza, expressed enthusiasm about these outcomes, emphasizing, "Our goal was to deliver a better guest experience on the phone and increase order conversions across the system. Revmo's voice AI is natural to talk to, processes payments securely, and integrates seamlessly with our POS."

In addition to the improved customer experience, the technology freed up over 4,840.8 labor hours in August alone, allowing staff to focus on more critical in-store activities rather than handling phone orders.

Transforming Guest Experience

The benefits of this AI deployment are not only limited to operational efficiency but extend to the overall guest experience. The ability to handle calls more swiftly has led to reduced wait times and a smoother transition from order-taking to food preparation. This translation of technology into tangible results demonstrates a shift in how customers interact with the brand, ultimately increasing satisfaction.

The statistics speak volumes of the value brought by this partnership:

• - Over 4,840 hours of labor reallocated to improve in-store operations.
• - A noticeable 4-point increase in call-handling rates since the implementation.
• - A significant boost in revenues due to the higher conversion rates, which translates to an estimated additional 26,500 orders.

Staffing Benefits

In the restaurant industry, staffing is often a persistent challenge; thus, the implementation of an AI-driven order system helps to alleviate some of these pressures. Donatos efficiently redirected staff to focus on hospitality and enhanced accuracy in food preparation. With AI handling routine inquiries and orders, managers can better oversee team performance without the strain of constant order-taking.

Analyzing Operations

The data analytics aspect of the AI system provides granular detail on customer interactions. Metrics such as hang-up rates and average ring times are continuously monitored, allowing for ongoing enhancements to service delivery. This data-driven approach empowers Donatos to fine-tune its operations, ensuring every call is managed effectively.

Ryan Louis, CEO of Revmo AI, remarked, “This partnership not only showcases the potential of voice AI in the restaurant sector but also highlights our commitment to creating integrated solutions for multi-location brands.”

Future Developments

Looking toward the future, both Donatos and Revmo AI intend to extend the scope of voice AI technology, capturing more customer engagement while maintaining a focus on quality interactions. This modern approach to customer service redefines how fast-casual dining can operate in an increasingly competitive landscape.

As Donatos continues to expand its operations and technology use, it sets a new standard for how restaurants can leverage AI in customer engagement, paving the way for similar innovations across the industry. With a focus on quality and hospitality, Donatos Pizza aims to deliver exceptional dining experiences while ensuring efficiency and profitability are met.

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About Donatos Pizza

Founded in 1963, Donatos Pizza is distinguished for its Edge to Edge® thin-crust pizzas and is committed to quality and guest satisfaction. Based in Columbus, Ohio, Donatos operates numerous locations across various states.

About Revmo AI

Revmo AI is a leading provider of conversational AI solutions designed specifically for the restaurant sector. Their technology enhances guest interactions by automating phone orders with a lifelike voice that aligns with the brand's standards, thereby increasing service efficiency and customer satisfaction.