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Enhancing Room Service Delivery with Robots

In response to the increasing workforce shortages and the surge in inbound demand, the hotel industry is urgently seeking efficient and high-quality service solutions. A significant issue faced by hotels is the labor-intensive task of room service delivery, which is a barrier to improving productivity. To tackle this challenge, the adoption of autonomous delivery robots is on the rise, particularly in the realm of food service.

The need for room service delivery solutions has grown, driven by the public's concern for privacy and infection control. To ensure that guests are promptly informed when their food arrives, it's critical to utilize devices within the room for notifications. The development of new notification devices for each room can come with significant costs. As such, leveraging existing infrastructure becomes necessary.

Integrating Existing Infrastructure
SoftFront Japan, a subsidiary of SoftFront Holdings, has employed its SIP/VoIP SDK, SUPREE, to develop a notification feature for delivery robots using existing intercom systems. Notably, many hotels continue to utilize outdated telephone systems, which indicates a demand for solutions compatible with both IP-PBX and analog PBX devices.

This solution isn't limited to the hotel sector. Similar requirements are seen in various industries, such as delivery within office buildings and food service in care facilities, highlighting a broader market potential.

SUPREE: Revolutionizing Communication

SUPREE serves as a highly adaptable SDK that enables easy and cost-effective voice functionality for IoT devices. The solution allows delivery robots to make internal calls to room telephones, using a cloud-based system. Automatic voice guidance then informs guests of their room service presence. Importantly, it supports both analog PBX and IP-PBX, enabling seamless integration with existing systems.

This multi-faceted solution will help hotels minimize costs while automating room service delivery. The collaboration will enhance the communication capabilities of robots while enabling hotels to benefit from reduced labor needs. The technology is developed in cooperation with various robot manufacturers and system integrators, showcasing its versatility.

A Wide Range of Applications

While SUPREE is efficiently implemented in hospitality, its benefits extend to many sectors. The SDK is also utilized in smartphones, tablets, security cameras, intercoms, GPS devices, and dash cameras, providing a comprehensive communication framework across platforms. Based on international RFC standards, SUPREE offers high interconnectivity and reliability, ensuring a robust solution.

SoftFront's rich experience in telecommunications provides a strong foundation for flexible and optimal voice solutions. The company is devoted to refining communication systems and enhancing service delivery in various sectors, such as healthcare and corporate environments. This step marks a significant development in the field of autonomous delivery systems.

About SoftFront Japan

Since its inception in August 2016, SoftFront Japan, a subsidiary of SoftFront Holdings, has emerged as a key player in the realm of communication platforms that connect people effectively via voice, video chat, and messaging. Capitalizing on its expertise in voice transmission technology, the company has also integrated AI and automation technologies into its cloud telephony services, such as 'telmee' and the AI voice bot 'commubo', aimed at transforming new communication business opportunities across diverse domains.
For more information, visit: SoftFront Japan

Contact Information

For inquiries regarding 'commubo', please reach out to:
SoftFront Japan
Contact: Communication Platform Division
Phone: 03-6550-9930
Email: [email protected]

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