#Japan #Tokyo #Construction Management #Digital Adoption Platform #Nippon Steel TechTouch

Nippon Steel Engineering Embraces TechTouch for Enhanced Construction Management

Nippon Steel Engineering Co., headquartered in Chiyoda, Tokyo, has announced the adoption of "TechTouch," an AI-driven Digital Adoption Platform (DAP), for its construction information management system, "e-worXs." This move is expected to significantly improve system usability for approximately 5,000 field workers who often face challenges when operating IT systems. With the implementation of TechTouch, Nippon Steel Engineering aims to enhance data entry consistency and overall productivity within their operations.

Background of the Implementation

As a leading engineering firm within the Nippon Steel Group, Nippon Steel Engineering has been actively promoting digital transformation (DX) initiatives. The introduction of the e-worXs system was a key part of this strategy. However, a significant portion of its 5,000 employees are field workers, many of whom are not well-versed in IT system operations. Consequently, there were concerns about potential input errors and a decrease in productivity due to the learning curve associated with the new system. In preceding implementations within certain departments, the complexity of the multi-functional system and specific user interface limitations posed challenges to smooth utilization of the system. In light of this situation, the decision was made to integrate TechTouch to facilitate a more universal adoption of the system across the company.

Key Factors for Selection

The e-worXs system posed limitations in terms of screen layout modifications and improving usability through direct system alterations was not feasible. This made the flexibility offered by TechTouch—allowing for easy, no-code integration of operation guides and input rules on-screen—particularly appealing. This solution is expected to provide granular user assistance that typical system modifications could not address, thereby fostering an environment where every employee can effectively use the system.

Expected Outcomes of TechTouch Utilization

With the adoption of TechTouch, Nippon Steel Engineering anticipates several positive impacts:

• - Reduction in Inquiry Workload: Aiming for a 30% reduction in inquiries regarding operation methods, thus alleviating pressure on management staff.
• - Minimization of Input Errors: By utilizing real-time input support and guidelines, the company targets a 50% reduction in errors requiring corrections, enhancing data accuracy and operational efficiency.
• - Cost Savings on Training: Establishing an intuitive operating environment that reduces the need for manuals will significantly lower costs associated with training and manual creation/updating during the implementation phase.

Insight from Yamada, Engineering Group Premier

Mr. Yamada, the Group Leader of the Engineering Planning Group at Nippon Steel Engineering, noted the diverse range of expertise within their workforce. Employees span multiple disciplines—mechanical, electrical, and construction sectors—and have varying levels of familiarity with IT systems. He expressed optimism that leveraging TechTouch will smooth out the challenges encountered during system usage, allowing for a more successful implementation.

About Nippon Steel Engineering

Founded in 1946, Nippon Steel Engineering is a core engineering company within the Nippon Steel Group. The firm specializes in construction, maintenance, and operations of steel plants. The company has expanded its technical expertise across various industrial sectors, including automotive, food, environment, petroleum, and electricity. They offer a customized total solution to meet client challenges by combining diverse technologies across mechanical, electrical instrumentation, civil engineering, construction, robotics, and computer systems. More information about Nippon Steel Engineering can be found here.

About TechTouch DAP

TechTouch Inc. is the provider of the Digital Adoption Platform, TechTouch, boasting the largest market share in Japan. With over 8 million users as of May 2025, it has seen implementation across major corporations and government entities. TechTouch allows for effortless no-code creation and deployment of operational guides, easing burdens on system administrators while speeding up user adaptation. The platform has received multiple awards, including the Good Design Award and recognition from the Ministry of Economy, Trade, and Industry as part of its J-Startup program. TechTouch continues to focus on enhancing AI functionalities in DAP development while also introducing the AI Central Voice decision-making agent to further assist companies in utilizing IT effectively.

Contact Information for Further Inquiries

For service implementation inquiries, contact TechTouch's sales representative, Nishino, at TechTouch Contact.
For interview requests, please reach out to the PR team at TechTouch—Nakagama, Goto, or Wakiya—via email at [email protected].