CeraVe Launches New 'Skincident Hotline' for Winter Skin Care Support

CeraVe's Initiative to Combat Winter Skin Troubles



As the winter chill settles in, many people find themselves grappling with the common, yet frustrating problem of dry skin. This season's harsh elements, including freezing temperatures, biting winds, and intense indoor heating, can take a toll on the skin's health. In response to these challenges, CeraVe, the foremost dermatologist-recommended skincare brand in the United States, has rolled out a unique solution: the "Skincident Hotline."

Understanding the 'Skincident'


The term "Skincident" refers to unexpected moments when your skin reveals dryness at the most inconvenient times. Imagine crossing your legs only to realize your ankles are parched, or that awkward handshake where your hands feel like sandpaper. CeraVe acknowledges this predicament and aims to equip individuals with the tools and knowledge needed to manage their skin throughout the winter months.

A 24/7 Support Line for Everyone


Commencing January 26, this innovative hotline operates around the clock, providing expert skincare tips and support. By simply dialing 844-SKINCIDENT (844-754-6243), callers can engage with board-certified dermatologist Dr. Dylan Greeney, who offers sage advice on preventing dry skin, sharing insights aimed at keeping the skin barrier intact and hydrated.

What to Expect When You Call


When consumers contact the hotline, they have several options to choose from:
  • - Press 1 to report a Skincident and share personal experiences of dry skin.
  • - Press 2 to listen to valuable advice from Dr. Greeney on how to avert dry skin issues.
  • - Press 3 to discover more about CeraVe's array of moisturizing products, expertly designed with dermatologists to address diverse skin needs.

Furthermore, during specific hours – from 5 PM to 8 PM ET on weekdays – live agents are available to interact directly with patients, answering questions and providing support. Those sharing their Skincident experiences during these hours can receive a complimentary full-size CeraVe body moisturizer, subject to availability.

The Importance of Moisturization


Dr. Dylan Greeney emphasizes the crucial nature of consistent moisturizing during winter. He asserts, "Winter conditions can severely compromise the skin barrier, making daily moisturization essential, not just when dryness appears." CeraVe's body moisturizers are crafted with an expert blend of essential ceramides and dermatologist-approved ingredients, delivering hydration that lasts from 24 to 72 hours.

CeraVe’s products, such as their Moisturizing Cream, Daily Moisturizing Lotion, and Intensive Moisturizing Cream, are pivotal in maintaining skin health and combating unexpected dryness outbreaks.

How and When to Reach Out


The Skincident Hotline is available 24/7 until February 27. Consumers looking for more information or skincare tips can visit CeraVe's dedicated Skincident Hotline landing page or simply make the call to 844-SKINCIDENT.

A Brand with a Mission


Established in 2005, CeraVe's mission is to provide accessible and effective skincare solutions developed in collaboration with dermatologists. With their continuous commitment to restoring and maintaining skin health, CeraVe has grown to become the leading skincare brand in the U.S., now available in over 60 countries.

To keep updated with CeraVe’s latest products and skincare advice, consumers can follow them on various social media platforms, including Facebook, Instagram, TikTok, and X. The Skincident Hotline is not just a temporary fix but a reminder that taking care of our skin is essential, especially in harsh weather conditions.

Whether you're dealing with unexpected dry skin challenges or simply want to better understand your skincare needs this winter, CeraVe is here to provide support and solutions that generations of dermatology have endorsed.

Topics Consumer Products & Retail)

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