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Mews and Accor Join Forces to Standardize F&B Technology

In a significant move towards modernizing the hospitality industry, Mews, an advanced operating system for hotels, has formed a partnership with Accor, a prominent global hotel chain. This collaboration aims to standardize food and beverage (F&B) technology across Accor's vast portfolio, which includes over 850 properties in more than 20 countries.

The expansion of Mews’ point-of-sale (POS) technology is a vital step that aligns with Accor’s strategic priorities to enhance operational efficiency and boost revenue through a unified approach to F&B services. Recognizing that F&B not only contributes significantly to overall hotel revenue but also plays a crucial role in enriching guest experiences, Accor is committing to elevating its offerings across various tiers of accommodations including Luxury, Lifestyle, Premium, Midscale, and Economy segments.

A standout feature of Mews POS is its cloud-native and mobile-first design, which allows properties to manage ordering, menu management, inventory and real-time reporting seamlessly. This tech solution provides an integrated experience, reducing operational complexities and improving inventory oversight. Additionally, Mews offers average support response times of under one hour, ensuring that hotel staff can operate smoothly without prolonged downtimes and IT-related interruptions.

“F&B is a fantastic revenue driver and a powerful engine to drive guest loyalty,” remarks Jean Noel Lau Keng Lun, Chief Distribution Officer at Accor. His insights underscore the strategic importance of F&B operations for hotels. Following the rationalization of various systems including CRS, PMS, RMS, and payment solutions, the integration of Mews into Accor's F&B technology stack is seen as a crucial part of the hotel chain's broader objective to streamline operations and enhance guest loyalty offerings.

Richard Valtr, Founder of Mews, adds another layer to the narrative, expressing, “No two properties can run exactly the same F&B operation.” Recognizing the need for flexibility in how businesses cater to local markets, Valtr emphasizes that Mews POS is designed to adapt quickly to varying demands and operational contexts whilst being easy to deploy without extensive IT support. The system's open API allows for easier integration into Accor’s existing technology ecosystem, enabling a more holistic approach to managing guest experiences throughout their stay.

Beyond just a tech upgrade, this partnership marks a fundamental shift in how hospitality operations can utilize technology to create more personalized and efficient dining experiences. With Mews powering a comprehensive suite of services including PMS, RMS, and Payments, the future holds promising opportunities for hoteliers to transition from simple property management to advanced profit management, allowing them to focus more on memorable experiences for their guests.

Founded to unify workflows across various facets of hospitality, Mews is quickly establishing itself as a leader in modern hotel operations, currently supporting 15,000 customers across 85 countries. With accolades such as Best PMS for three consecutive years and recognition amongst the Best Places to Work in Hotel Tech, Mews is set to further revolutionize F&B operations within Accor’s esteemed luxury and midscale offerings.

As Accor continues to innovate and enhance its services, the collaboration with Mews serves as a paradigm for how technology can not only meet the operational needs of hotels but also elevate the guest experience. With these advancements, guests can expect restaurants and dining options that resonate authentically with local tastes while maintaining the high standards that come with Accor’s brand legacy.