Everise Strengthens Healthcare Footprint with Continuum Acquisition

Everise Expands and Diversifies Its Healthcare Portfolio

In a bold move to enhance its position in the healthcare sector, Everise has successfully completed the acquisition of Continuum Global Solutions' healthcare and utilities verticals. This strategic purchase significantly diversifies Everise's offerings, reinforcing its status as a front-runner in providing comprehensive customer experiences across various industries.

A Strategic Acquisition

With this acquisition, Everise is set to broaden its reach in complex essential services such as healthcare, insurance, and utilities. This venture not only allows the company to serve a wider array of clients but also equips them with advanced solutions including specialty clinics and retail pharmacy services. The move also marks Everise's inaugural entry into the utilities sector, illustrating its commitment to expanding its service portfolio across different essential sectors.

Growth and Expertise

The acquisition enhances Everise's global scale, integrating over 8,000 Customer Experience professionals from CGS who are situated in the US, Colombia, and the Philippines. This infusion grows Everise’s global talent pool to more than 28,000 personnel. This remarkable expansion is anticipated to provide a more robust customer experience, which is crucial for industries that play integral roles in people's daily lives.

Sudhir Agarwal, the Founder and CEO of Everise, stated, “As essential services industries evolve, delivering exceptional customer experiences requires innovation, scale, and a people-first approach. Our acquisition of CGS' healthcare and utilities verticals marks a transformative chapter in Everise's growth trajectory. We are strengthening our ability to address the intricate needs of customers in industries critical to everyday lives, while charting new paths to elevating client and customer experiences.” His insights reflect a forward-thinking approach as Everise navigates the ever-changing landscapes of customer service.

Re-defining Healthcare Outsourcing

Since its inception in 2016, Everise has been on a consistent growth trajectory, aligning with its long-term vision of utilizing technology and human expertise to revolutionize customer experiences. The company aims to continue redefining the healthcare outsourcing landscape through a combination of AI, analytics, and automation with a people-centric focus, thereby raising service standards across the board.

In tackling the evolving demands of the healthcare industry, Everise’s commitment to integrating advanced technology with compassionate service stands as a testament to its goal of improving customer satisfaction. By offering tailored solutions, Everise positions itself as an advantageous partner for its clients, enabling them to scale their operations globally while maintaining high customer satisfaction levels.

Background on Everise

Founded in 2016, Everise has established itself as a global leader in transforming customer service across multiple sectors including healthcare, transportation, logistics, insurance, and technology. The company is backed by industry leaders like Brookfield and Warburg Pincus and is dedicated to addressing the needs of millions of customers associated with leading brands worldwide.

Everise's agile, secure, and high-performing customer service solutions empower businesses to expand while ensuring they meet customer expectations consistently. Their ongoing commitment to enhancing customer experiences underscores their reputation as a partner that prioritizes both innovative technology and empathy in service delivery.

In summary, the acquisition of Continuum Global Solutions marks a pivotal moment for Everise, propelling their mission of delivering exceptional customer experiences within healthcare and expanding into new territories. This bold step illustrates Everise's dedication to adapting and thriving in a dynamic market, ensuring it remains at the forefront of customer service innovation and excellence.