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Huawei Digital Finance Showcases AI Innovations at SFF 2025

At the recent Singapore FinTech Festival (SFF) 2025, Huawei Digital Finance's CEO Jason Cao unveiled significant innovations that promise to reshape the global finance landscape. His keynote, titled "Beyond Digital: Towards AI-Infused Finance," stressed the critical intersection of artificial intelligence and financial services, aimed at driving intelligent transformations within financial institutions.

Cao pointed out that the era of intelligence will bring hyper-personalization to finance. He emphasized that AI's integration into core business processes is essential for delivering authentic value. This level of integration, he noted, is not merely a technological advancement but a strategic imperative for financial institutions seeking competitive advantage in the upcoming decade. As part of this transformation, businesses are encouraged to utilize AI to restructure workflows and services fundamentally.

Traditionally, the digitalization of finance has followed the 80/20 principle—where 80% of resources artificially support just 20% of core users. Moving forward, this paradigm is set to shift dramatically as AI tools will enable a personalized service model known as the "one person, one team" approach. This shift will empower individuals with super AI assistants, transforming financial services from simple product recommendations to deeply personalized engagement through dedicated virtual assistants. Those leading this change will gain significant advantages in the competitive landscape, according to Cao.

Achieving All-Scenario Intelligence through a Four-Layer Solution

Cao outlined how global financial institutions are approaching the implementation of AI in two primary ways: large institutions are developing comprehensive matrices of agents tailored to various roles, providing specialized AI assistants; smaller institutions are channeling their efforts into high-value scenarios, like credit, by deploying agents quickly and effectively to streamline processes. Currently, Huawei has supported the deployment of over 500 AI applications in global financial sectors, covering various functionalities such as operations, customer service, and risk management. This extensive application portfolio not only enhances operational efficiency but also delivers added value to customers, marking a shift toward more integrated, comprehensive solutions as opposed to isolated applications.

Key to Huawei's strategy is its intelligent computing platform, which comprises a robust systematic solution spanning computing power, platforms, and engineering aspects. To ensure superior performance, particularly in AI inference requiring high concurrency and low latency, Huawei has positioned itself with a top-tier computing platform. This foundational technology facilitates enterprise-wide governance of AI data, combining financial agent platforms with advanced data engineering and model practices to create a seamless enforcement of comprehensive AI capabilities.

Honing in on mobile banking advancements, Huawei, in collaboration with a major Chinese bank, has developed a next-generation intelligent mobile service architecture. This innovative framework utilizes intelligent computing infrastructures and AI platforms, achieving outstanding intent recognition rates and exceptionally low latency, resulting in a proactive customer engagement model that transitions the bank's operations from passive to active service delivery.

Establishing a Collaborative Financial AI Ecosystem

At SFF 2025, Huawei also expanded its network by entering into strategic partnerships with three Ronghai partners—Neuxnet, Speakly AI, and TrustDecision—emphasizing collaborative ventures with leading financial institutions such as Atmaal in Saudi Arabia. The Ronghai program is aimed at co-creating a comprehensive AI ecosystem, structured to facilitate efficiency in AI deployment across financial workflows. As more partners join this initiative, Huawei seeks to optimize areas such as model development, agent engineering, and industry-specific knowledge bases.

Looking ahead, Huawei is committed to enhancing customer engagement and risk management while promoting business transformation through AI. These strategies intend not just to enable technological advancements but also to significantly elevate productivity across the financial services landscape. The push towards integrating AI comprehensively stands poised to define the future trajectory of global finance, making intelligent finance a viable standard rather than a future aspiration.