#Japan #Tokyo #Safie #Aiplace #Safie Pocket2 Plus

Aiplace Partners with Safie to Enhance Home Care Services

In a significant technological advancement in the home care sector, Aiplace has adopted Safie’s wearable cloud camera, the Safie Pocket2 Plus. This innovative step aims to ensure high-quality care despite the looming staffing shortages predicted to hit the industry by 2040, where approximately 58,000 workers are expected to be lacking.

Addressing Challenges in Home Care Education

Aiplace has made a name for itself by offering 24/7 services with its scheduled and on-demand care. However, a pressing concern remains: how to alleviate the unease of staff visiting clients alone while maintaining consistently high service quality. Key issues identified include:

• - Lack of time for training and inconsistencies in teaching methods.

To combat these problems, Aiplace has traditionally relied on veteran staff members to engage in on-site training sessions known as “accompanied visits.” However, this method is becoming increasingly impractical amid a broader industry challenge of labor shortages that also increases the time costs associated with travel.

Additionally, creating procedural documentation, primarily text-based, has led to discrepancies in understanding, resulting from subjective interpretations surrounding residents’ conditions.

Choosing Safie Pocket2 Plus

When exploring potential solutions, Aiplace evaluated various wearable cameras, including glasses-style devices, but concluded these options had limitations concerning weight and costs. Ultimately, they opted for Safie Pocket2 Plus based on several pivotal factors:

• - User-Friendly Operation: The camera’s straightforward controls received positive feedback, particularly from staff aged 60s and 70s who found it easy to use.
• - Durability and Battery Life: The device is designed to withstand different conditions encountered during visits, including rain and potential drops, while its battery ensures long-lasting support during shifts.
• - High-Quality Audio/Video Communication: The camera’s high-definition quality coupled with two-way audio allows for real-time communication between office staff and caregivers in the field.

Results of Implementation

The incorporation of Safie’s wearable cloud camera has transformed the training and accountability model within Aiplace, realizing remarkable benefits:
1. Reduced Transit Times: By facilitating remote instruction and video reviews, accompanied visits by trainers were cut down significantly, saving up to 300 minutes daily.
2. Enhanced Training via Video Reviews: Staff now rely on recorded footage to assess situations accurately, fostering a comprehensive understanding of operational nuances without speculation.
3. Reinforced Staff Assurance: The system builds confidence among new recruits, reassuring them that management is always available for support, which contributes positively to recruitment efforts.
4. Objective Evidence During Incidents: The recorded footage serves as an impartial tool in the event of disagreements arising between clients and caregivers, protecting both parties involved.

Insight from Aiplace Management

Ryō Kawakubo,

Deputy Director, Business Operations Planning Department
"Our goal is to become the leading company in ICT utilization within the care industry. The Safie camera's impact proves promising in terms of operational efficiency and quality service improvement. The reduction in travel time for accompanied visits is remarkable. We look forward to leveraging this technology further for the training of foreign caregivers, thereby providing a safer working environment and maintaining high-quality services."

Takuya Hata,

Administrator, Nakano Office
"The intricate details of caregiving, often lost in text, are vividly captured through video. Before, we could only relay information verbally back at the office. Now, gaining real-time insights enables us to provide precise instructions instantly. The ability to guide a new hire on medication placement from the office demonstrated an effective solution that enhances both staff comfort and management oversight."

Conclusion

As Aiplace and Safie join forces to evolve home care practices, their innovative use of technology positions them at the forefront of addressing pressing labor challenges in the caregiving sector. With solutions that improve overall service quality, this partnership exemplifies how strategic technological integration can transform traditional industries for the better.