#United States #Ontario #Customer Satisfaction #Ontario International Airport #J.D. Power Survey

Ontario International Airport's Ascendancy

Ontario International Airport (ONT) has demonstrated impressive progress by securing the second position among medium-sized airports in North America, according to J.D. Power's 2025 Airport Satisfaction Study. This remarkable advancement from fourth place in 2024 not only highlights ONT's commitment to enhancing passenger experience but also reflects the collaborative effort of the entire airport family.

With a customer satisfaction score of 709, ONT finds itself just four points shy of the leading Indianapolis International Airport, which holds the top rank. Following closely is Buffalo Niagara International Airport, achieving a score of 698. This recognition is a testament to the dedication and professionalism exhibited by the Ontario International Airport Authority (OIAA) and its personnel.

A Testament to Team Effort
Atif Elkadi, the Chief Executive Officer of OIAA, expressed pride in the airport's achievement stating, "Moving into the No. 2 spot among medium-sized airports is a tremendous honor and a true reflection of the passion and professionalism of the entire ONT family." He emphasized the importance of continual improvement, stating, "None of this would be possible without the vision of our Board, the dedication of our employees, and our airport partners." The journey to the top is ongoing, as Elkadi notes, "we won't be satisfied until we reach the very top because that's what our community deserves."

The J.D. Power study assesses passenger satisfaction based on seven critical factors—ease of travel, level of trust, terminal facilities, airport staff, and overall food, beverage, and retail experiences. These areas are indicative of what travelers prioritize when selecting airports, and ONT continues to score favorably across these dimensions.

Recent Accolades and Growth
This impressive achievement follows ONT's recent acknowledgment of attaining Level 2 Accreditation for Customer Experience from Airports Council International (ACI). This certification places ONT among a select group of only 17 airports nationwide to receive such recognition. The growth of passenger traffic, which has surged by 75% since the airport's return to local ownership in 2016, further underpins the airport's rising prominence, with projections of serving over 7 million travelers this year alone.

Elkadi further added, "Airports are more than just transportation hubs; they are the first and last impression of a community. At ONT, we take that responsibility to heart." This acknowledgment is not merely an award but an affirmation of the energy, hospitality, and diversity that characterize Southern California, making it a unique travel destination.

About Ontario International Airport
Ontario International Airport is celebrated as California's most popular mid-sized airport, strategically located approximately 35 miles east of downtown Los Angeles. The airport provides a full-service experience, featuring nonstop commercial jet service to two dozen major airports in the U.S., Mexico, Central America, and Taiwan. For more information, the airport invites travelers to visit www.flyOntario.com and follow their journey on social media platforms including Facebook, X (formerly Twitter), and Instagram.

Leadership and Management
Founded in August 2012, the Ontario International Airport Authority (OIAA) administers the airport's overall management, operations, and marketing efforts. The board includes prominent community figures such as Ontario Mayor Pro Tem Alan D. Wapner and San Bernardino County Supervisor Curt Hagman, working together to foster the airport's growth and improve its services for the residents in the region.

The recent accolades for Ontario International Airport highlight its commitment to passenger satisfaction and its ongoing efforts to improve the travel experience for its users. As the airport continues to enhance its services, it remains determined to climb the ranks and firmly establish its position as a top airport choice for travelers in North America.