#Japan #Tokyo #Immedio #Ject One #Aki Sapo

Immedio Enhances Ject One's Inquiry Management

Immedio, an innovative AI inside sales solution, has stepped in to significantly improve Ject One's ability to manage a surge in inquiries. With the implementation of this advanced system, Ject One, a comprehensive real estate company specializing in solutions for vacant properties through its consumer service "Aki Sapo", has seen an increase in its initial hearing acquisition rate from approximately 60% to 67%.

Background of Immedio's Implementation

Situated in Shinjuku, Tokyo, Ject One has been actively addressing the vacant housing issue within Japan through its diverse portfolio, which includes real estate development, sales, brokerage, property management, renovation, and vacant house regeneration services. Recently, the company experienced a substantial increase in inquiries—almost doubling—due to enhanced advertising measures. This abrupt rise in requests put immense pressure on their sales teams to respond timely and effectively.

Before adopting Immedio, the company found itself struggling with inefficient processes. Staff spent an average of about 3 calls to arrange appointments with potential clients, while inquiries received during nights and weekends often delayed responses for over a day, leading to lost opportunities. The critical need to transform inquiries into confirmed meetings prompted Ject One to explore various tools that could streamline this operation.

After evaluating multiple services, Ject One selected Immedio based on its superior user experience (UX) quality. Watanabe, Ject One’s marketing director, emphasized the importance of a UI that was neither overly simplistic nor cumbersome. The unique adaptability of Immedio’s interface allowed for customized messaging, crucial for improving the conversion rate of inquiries into meetings. In contrast with other tools that used rigid message formats, Immedio facilitated dynamic outreach, which encouraged a more engaging conversation flow with prospective clients.

Results Post-Immedio Integration

The implementation of Immedio brought about immediate relief for managerial staff burdened with manually routing inquiries to the appropriate sales team members. Managers at Ject One used to take around 5 minutes to allocate a single inquiry, often dedicating Hours to handle 50-plus cases every Monday alone. However, the automation provided by the flowchart router helped identify the right personnel based on property location and the feasibility of various proposals, consequently freeing up managers to focus on their core responsibilities, like team development, progress management, and supporting meetings.

Moreover, the new system not only improved initial hearing acquisition rates significantly but also reduced the time per hearing from an average of 30 to approximately 50 minutes down to around 30 minutes. By minimizing scheduling efforts, the sales team could dedicate more time to prepare for the hearings, thus enhancing the quality of initial interactions with potential clients. Furthermore, the 24/7 appointment scheduling capability eliminated the chance of missing inquiries during off hours, allowing Ject One to capitalize on prime prospects who might reach out at high interest moments.

This transformation was especially beneficial for the company's burgeoning buy-back initiatives, where timely responses became paramount. The drive for immediacy established a strong foundation for addressing inquiries rapidly and effectively.

Future Developments with Immedio

Looking forward, Ject One plans to expand the use of Immedio beyond the buy-back and property utilization sectors. The company is contemplating incorporating the solution into sales processes for properties acquired, making it simpler for clients to connect with the team right from property listings. By enhancing communication touchpoints across supplier-sourced, demand, and asset categories, Ject One aims to elevate overall customer experiences.

In Watanabe’s words, "Our goal is to continuously improve customer experience. Recognizing when to leverage technology versus human resources hinges on achieving the best results at that moment. Immedio aligns well with this ethos, and we expect its innovations to enhance our offerings while helping us evaluate and integrate new functions to optimize UX further. We are committed to collaborating with Immedio to support our entire pipeline from inquiry to negotiation."

By employing strategic partnerships and leveraging technological resources, Ject One and Immedio together strive for ongoing success in the real estate landscape.

About Ject One

Founded by CEO Mikan Ohkawa, Ject One operates from Shibuya, Tokyo. Its services encompass comprehensive real estate development, renovation, rental management, and specialized solutions for addressing vacant properties through its Aki Sapo service. For more information, visit Ject One's official site.

About Immedio

Immedio aims to bolster business conversations through its AI-driven inside sales system that enables increased sales efficiency. Based in Shibuya, Tokyo, Immedio is led by CEO Hideki Hamada and was established in April 2022. To learn more, explore Immedio’s website.