AudioCodes Enhances Cloud Services with Innovative AI-Driven Features
AudioCodes Enhances Cloud Services with Innovative AI-Driven Features
AudioCodes, a renowned provider of voice and contact center solutions, has recently unveiled an expansion of its Live services, integrating a suite of AI-powered applications designed to elevate both customer experience (CX) and employee experience (EX) in various enterprises. This innovative approach aligns perfectly with the growing expectation for seamless and advanced communication solutions in today's business landscape.
With the introduction of these new AI-driven services, AudioCodes aims to meet the demands of service providers and channel partners looking to differentiate their offerings. This enhancement not only opens doors for service providers to monetize their capabilities but also positions them to better cater to the evolving needs of their clients. The value-added services are delivered smoothly via the AudioCodes Live Platform, ensuring a streamlined user experience with advanced service automation, AI-based monitoring, and analytics tools, essential for a Multi-CaaS (Communications as a Service) environment.
Key Features of AudioCodes Live AI-Powered Services
The new suite brings a variety of innovative tools to the forefront:
- - Voca CIC: An AI-first omnichannel contact center solution designed specifically for integration with Microsoft Teams, ensuring businesses can enhance customer interactions efficiently.
- - Meeting Insights: A generative AI-powered tool aimed at boosting productivity during meetings, making the interaction more meaningful for users.
- - Interaction Insights: This service offers cloud-based compliance and recording solutions coupled with advanced analytics to simplify review processes while ensuring regulatory compliance.
These services work to complement AudioCodes Live's certified voice calling functions across platforms like Zoom Phone, Webex by Cisco, and enterprises using Genesys Cloud, significantly modernizing how organizations interact and communicate internally and externally.
Benefits for Businesses and Service Providers
By leveraging these advanced AI applications, service providers can not only streamline their operations but also realize new revenue streams through the delivery of value-added services. The deployment is structured on a per-user, per-month subscription basis, which helps significantly lower the total cost of ownership (TCO) for businesses.
Lior Aldema, Chief Business Officer at AudioCodes, emphasized the necessity for service providers to offer innovative solutions that not only stand out but also deliver substantial business value. He noted that with this new suite, businesses can unlock fresh revenue opportunities and enhance margins by efficiently implementing AI-enhanced solutions that support both CX and EX. This strategic move places AudioCodes as a key player in the rapidly evolving enterprise communication market, ideal for companies striving to modernize their interaction capabilities.
Future Prospects for AudioCodes
As enterprises continue to navigate through the challenges and opportunities presented by digital transformation, the role of communication technologies becomes critical. AudioCodes' advancements provide a clear pathway for companies looking to improve productivity and compliance while enriching customer engagements. With a growing portfolio of strategic features, AudioCodes sets the stage for more organizations to upgrade their communication strategies effectively.
Furthermore, AudioCodes maintains an active community across various social media channels, including LinkedIn, Twitter, and Facebook, where they share insights and updates about their services and broader industry trends. As organizations look to enhance their internal processes and customer interactions, AudioCodes stands ready with a robust offering designed for the needs of today’s dynamic business environment.
For additional information about AudioCodes and their latest offerings, interested parties can visit their official website. As digital communication continues to evolve, innovative solutions like those from AudioCodes are pivotal in shaping the future of enterprise collaboration.
Topics Telecommunications）
【About Using Articles】
You can freely use the title and article content by linking to the page where the article is posted.
※ Images cannot be used.
【About Links】
Links are free to use.