#USA #Tampa #Chief Customer Officer #Heather Peterson #onPhase

onPhase Welcomes Heather Peterson as Chief Customer Officer

TAMPA, Fla., March 12, 2026 - onPhase, renowned for its AI-powered accounts payable automation and payment solutions, has appointed Heather Peterson as Chief Customer Officer (CCO). With over two decades of extensive experience in spend management and financial automation software, Peterson is set to lead crucial customer success operations at onPhase, emphasizing onboarding and effective delivery of value.

This strategic appointment aligns with onPhase's aspirations to expedite its market expansion during a challenging period for finance teams, who are often required to accomplish more with fewer resources. Peterson's main responsibility will be to ensure that every customer transitions swiftly from implementation to creating tangible impacts, while continually fostering that momentum as their businesses evolve.

With a rich background that includes leadership roles at SAP Concur, Emburse, and Planful, Peterson has dedicated her career to optimizing customer success across global markets. She's known for developing effective strategies that not only enhance delivery excellence but also promote sustainable revenue growth, alongside quick implementation programs that facilitate measurable outcomes for customers.

"Joining onPhase at such a pivotal moment in its growth journey is incredibly exciting," stated Heather Peterson, CCO of onPhase. She emphasized the need for today’s finance teams to have efficient customer experiences that honor their time and ensure results. "onPhase has succeeded in creating a platform that precisely delivers on these expectations. I am eager to collaborate closely with our customers to help them maximize their investments and operate with enhanced confidence."

In a landscape characterized by fragmented solutions and data silos, having a cohesive approach to the accounts payable and payment processes is crucial for operational integrity. Under Peterson’s direction, onPhase is poised to further evolve the unified customer experience, making sure each interaction in the customer lifecycle is engineered to provide consistent value at scale.

Robert Michlewicz, the CEO of onPhase, commented on Peterson's appointment, stating, "Her hiring underscores our commitment to ensuring that every customer transitions effectively from onboarding to achieving substantial business results. Our focus remains on empowering finance teams to attain measurable results, enabling them to play a more strategic role as their organizations expand. With Heather at the helm of our customer success initiatives, we can guarantee that onPhase clients will deploy solutions more efficiently and confidently, realizing benefits sooner, allowing their teams to dedicate time to high-priority tasks."

Peterson's addition to the leadership team comes as onPhase continues to bolster its management infrastructure. The company has recently brought in Chief Product Officer Sudarshan Ranganath and CFO Katie Eskandarian, reinforcing its commitment to developing the resources and capabilities essential for scalable customer support as onPhase seeks to penetrate several key sectors.

About onPhase
onPhase is an AI-driven platform that automates accounts payable processes and payment solutions, granting finance teams comprehensive oversight from invoice capture through supplier payment. Unlike point solutions that create disjointed data silos, onPhase integrates capture, approval, payment, and documentation management within a single framework, offering the clarity and precision necessary for finance leaders to operate effectively. Trusted by organizations for over 25 years, onPhase aids in reducing manual tasks, strengthening financial oversight, and supporting scalable growth. The company holds numerous certifications including SOC 1, SOC 2, HIPAA, and NACHA, and has been recognized in the Deloitte Technology Fast 500™ and Inc. 5000 lists. For more information, visit www.onphase.com.